Requesting an Update on Google Ads Manager Account Token from Test to Basic

[Amir M.]

Hello,

Approximately three weeks ago, I applied to upgrade my Google Ads Manager account token from test access to basic. Since then, I have not received any updates. A week after applying, I submitted a follow-up query, and a week ago, I received an investigation email.

Could someone assist me with this situation? My team is unable to proceed with our project until this approval is finalized. Is there any way I can get a status update on this process? I've checked my email (including the spam folder) and confirmed that it's the same one listed in the API contact information, but I have not received any updates from support or the application itself.

Additionally, I noticed there is no phone support available.

Thank you in advance for your help.

Best regards,
AM

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I understand that you have submitted an application to obtain basic access. Since the access requests are handled by the Google Ads API Compliance team, I would recommend that you reach out to the Google Ads API Compliance team as they are better equipped to address your concerns.

Please note that our team can only assist with the technical queries or concerns related to the Google Ads API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGICR:ref" (ADR-00268521)

Thanks,
 

Google Ads API Team

[JMJ]

We're not receiving any response to either our application, or follow up emails for 4 weeks now.

John.