AuthenticationError.CUSTOMER_NOT_FOUND issue for active account

[Oksana Sulyma]

Hi Google Ads API support team!

I'm getting this error https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND for one of accounts we serve (the rest work perfect with the same code). The account is active (checked SETTINGS & BILLING ->Account -> Preferences -> Account status) but we keep getting this error from Jan 7.

I'm querying 

https://adwords.google.com/api/adwords/mcm/v201809/CustomerService

with payload 

 <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201809" xmlns:v201="https://adwords.google.com/api/adwords/cm/v201809"> <soapenv:Header> <v20:RequestHeader> <v201:developerToken>***</v201:developerToken> <v201:userAgent>TapClicks Adwords Report Tool</v201:userAgent> </v20:RequestHeader> </soapenv:Header> <soapenv:Body> <v20:getCustomers/> </soapenv:Body> </soapenv:Envelope>

and geting  'AuthenticationError.CUSTOMER_NOT_FOUND' as the response.

Will be happy to share account info in private message. Will really appreciate any ideas on why this error could happen.

Thanks!

Oksana

[Google Ads API Forum Advisor Prod]

Hi Oksana,

Thank you for reaching out. There are a few possibilities out there. One possibility is that you just created the customer account and it would take some time for the backend server to establish the account. Just wait a few minutes and try it again to see if it works. Another possibility is that in your code you either passed in a wrong account id or an account id with wrong format(e.g. the dashes were not removed). Please try these two solutions and if the issue persists, share the complete request and response logs along with the source code you used via the Reply privately to author option. If this option is disabled on the forum, send the information to our email alias googleadsa...@google.com instead.

Thanks and regards,
Xiaoming, Google Ads API Team

Xiaoming Google Ads API Team

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