No Response from Google Ads API Token Application

[Alber Abbas]

More than a week ago we applied to the Developer API token. We are currently as "Test account" and asked to be moved to "basic" level. We have received no reply from Google on our application status. We reached out to the Google Ads API Compliance team using this form https://support.google.com/adspolicy/contact/contact_ads_api and we still haven't heard from them either. 

Please someone guide me on how to get a reply. We are stuck with our development for more than a week and have no idea for how much more.

Thanks!

[Saif Rana]

I have the exact same issue. I have reached out to compliance team on https://support.google.com/adspolicy/contact/contact_ads_api and still havent received any reply. I have been waiting for a month now in total after submitting the required docs and application to get basic access.

Please, @Google-support can you chip in and sort this out? our entire development has stopped up because of this.

Thank you!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Since the access requests are handled by the Google Ads API Compliance team, I would recommend you reaching out to the Google Ads API Compliance team as they are better equipped to address your concerns.

Please note that our team can only assist with the technical queries or concerns related to the Google Ads API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGgBh:ref" (ADR-00272813)

Thanks,
 

Google Ads API Team

[Alber Abbas]

Contacted them already a lot of times no response, and there are already a lot of similar queries listed in this forum.

So, please help me reach them

[Charlie Kelly]

I have the same issue, customer is wanting to go live but applied three times over the past month and contacted compliance team. NOTHING!