Audience report returns null but UI shows results

[rodr...@adext.com]

Hey guys, I hope you can help me with a problem I'm facing. I'm currently pulling some reports from our customers in order to give them a better app experience. I'm pulling different reports and they all seem to work except for one, the Audience Report, I'm pulling these fields:

[ 'ExternalCustomerId', 'CampaignId', 'Date', 'Device', 'Clicks', 'Impressions', 'AllConversions']

If I go over the AdWords UI I seem to get results from many accounts and campaigns, the problem I'm facing is that when I pull this report from the API the results come empty when indeed there should be results. Do you have any idea why this might be happening?

Thanks in advance.

[Peter Oliquino]

Hi Rodrigo,

In order to better assist you, could you provide your clientCustomerId, the complete report definition used to generate the report via the AdWords API and the screenshot of the AdWords UI of the report you are comparing it with? You may reply using the Reply privately to author option.

Thanks and regards,

Peter

AdWords API Team

[Peter Oliquino]

Hi Rodrigo,

I wanted to follow up on this if you still require our assistance? If yes, kindly provide the additional information I requested so I can look into the issue further.

Best regards,

Peter

AdWords API Team