The click associated with the given GCLID isn't from the account where conversion tracking is set up

[Vlad Zloteanu]

Hello,

Migrated to v8 of Google Ads API.

I have a managed account inside an MCC. The managed account uses cross-account tracking (that belongs to the MCC, so the effective account is the MCC).

I have an offline conversion tracking, that belongs to the MCC. On V6, there was no problem of pushing offline conversions on that tracker. 

Now, I get this error: 

"The click associated with the given GCLID isn't from the account where conversion tracking is set up"

This means there is no way to push offline convs on a cross-account tracker?

Thanks,

Vlad

[Google Ads API Forum Advisor]

Hello Vlad,

Thank you for reaching out to us.

Since you're using cross-account tracking, have you checked on this guide? It is stated there that you must opt in your accounts to cross-account conversion tracking from the manager account. You can check on this help center article for more information.

If the issue persists, please share to us the complete logs (request and response with request-id). Logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link. You can then send those details via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Regards,

Mark Kevin Albios Google Ads API Team

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[Vlad Zloteanu]

Thanks, Mark.

Normally, the account has chosen cross tracking from its MCC - so it has "opted in".

Sent you a PM with all requested details.

Best,

Vlad

[Vlad Zloteanu]

Hey Mark,

Any news on this matter?

Did you receive my private message with the details?

Thanks,

Vlad

[Google Ads API Forum Advisor]

Hi Vlad,

I work with Peter and will assist you. Uploading Click conversions states that starting with v8 of the Google Ads API, the customer_id of the UploadClickConversionsRequest must be the customer ID of the effective conversion tracking account of the click's Google Ads account. Otherwise, the conversion upload will result in a ConversionUploadError.INVALID_CUSTOMER_FOR_CLICK error.
This explains why your upload doesn't work in V8.

Regards,

Aryeh Baker Google Ads API Team

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