Got an issue reporting an offline conversion with a specific GCLID

[al...@gingersoftware.com]

Hey guys,

We have an automated tool which is scheduled to run daily and report offline conversions to AdWords based on information stored in our database.

Today, this tool ran and crashed because AdWords API threw an exception of  EXPIRED_CLICK although it was clear to us this user made his conversion two days ago which was very strange.

The only thing I can think of is that this particular user got his GCLID more than 30 days ago (which is our period of expiration for our conversion), but only now registers in our app.

Is such thing possible? Is there anything else can cause this problem?

Thanks.

[Peter Oliquino]

Hi Alex,

The conversionTime that is indicated should be before the click-through conversion lookback window in order to avoid the EXPIRED_CLICK error. For more information on how to successfully upload conversions, you may refer here.

Going back to the issue, could you confirm if this was indeed applied when you tried to upload the said conversions? If you think that all validations were met before uploading, could you provide your complete SOAP request and response so I can further investigate? You may reply using the Reply privately to author option.

Best regards,

Peter

AdWords API Team