Ad Customizer API - No impressions

[Zach Zelmar]

Hello,

Our Ad Customizers uploaded through the API have zero impressions. 

The cause is related to our API use, not our strategy. On other accounts, we use file upload of ad customizers, with the same strategy, and they receive impressions.

In the AdWords UI, everything looks correct:

* The ad customizers are Approved

* The creatives using the ad customizers are Approved

* The ad customizers list the Campaign and Ad Group names

* The creative preview correctly replaces the ad customizers with the proper values

* The names of deleted feeds do not match the names of the active feed

But neither ad customizers nor associated creatives show a single impression.

Perhaps a hidden field is missing or incorrect. Can you help check the account?

Please contact me for account-specific details.

Thank you,

Zach

[Zach Zelmar]

Hello,

Our Ad Customizers uploaded through the API have zero impressions. 

The cause is related to our API use, not our strategy. On other accounts, we use file upload of ad customizers, with the same strategy, and they receive impressions.

In the AdWords UI, everything looks correct.

* The ad customizers are Approved

* The creatives using the ad customizers are Approved

* The ad customizers list the Campaign and Ad Group names

* The creative preview correctly replaces the ad customizers with the proper values

* The names of deleted feeds do not match the names of the active feed

But neither ad customizers nor associated creatives show a single impression.

Perhaps some hidden property is missing or incorrect. Can you help check the account?

[Peter Oliquino (AdWords API Team)]

Hi Zach,

So I can better assist you, could you provide to me your clientCustomerId and the SOAP request and response logs when you created your ad customizers via the AdWords API?

Additionally, could you also send to me the AdWords UI screenshot of the said ad customizers/creatives which did not generate any impressions? You may send the requested information via the Reply privately to author option.

Thanks and regards,

Peter

AdWords API Team