Google Ads API Token NO response

[Olexandr DA]

Hello,

We submitted a request for basic access to the Google Ads API Token more than four weeks ago (on October 13, 2023) through the form at https://support.google.com/adspolicy/contact/new_token_application. Unfortunately, as of today, we have not received any response.

Despite reaching out to the Google Ads support service multiple times via the request form, all our inquiries remain unanswered.

Here are the relevant details:

Google Ads Manager Account ID: 235-393-6178
Google Ads API Account ID: 903-260-9893

Google Ads support requests with no response to date:
Application ID:
5-5887000035501
4-1336000034980
3-7667000034892
2-777900003474
1-7925000035220


Could you please provide an estimated timeframe for receiving a response?

Thank you.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an application for the basic access of Google Ads API .

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID: 235-393-6178
• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qU1fF:ref"

Thanks,
 

Google Ads API Team