Incorrect count of users when adding user list into customer match

[Tze Hsien Lur]

Hi,

I am new to google ads API and I have been using the code from https://github.com/googleads/google-ads-python/blob/master/examples/remarketing/add_customer_match_user_list.py as a basis. Additionally, I am using https://developers.google.com/google-ads/api/docs/remarketing/audience-types/customer-match#python as a guideline for

the information of limits of the "AddOfflineUserDataJobOperationsRequest".

After uploading the same set of data (hashed sha256 version) via API and manually, I have waited for a week before checking the Audiences I created in Google Ads Customer Match.

However, I notice that the count of users does not match at all. 

As the approach of API is 17k for user size: Search column. 

Whereas, for the approach of manual upload, it is 25k.

I have no idea what went wrong. Please advise.

Best Regards,

Tze Hsien

[Google Ads API Forum Advisor]

Hi Tze Hsien,

Thank you for posting your concern to my team.

To investigate the issue, could you provide the complete request and response logs with request ID generated on your end to check if the API request encountered any errors that causing some of the members to not include in the customer list?

If you haven't enabled the logging of the API transactions for the Python client library that you are using, then you can follow this guide. You can provide the requested details via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

If there is no error, then it appears that you encountered one of the possible reasons discussed on this document about small list size. I would suggest to apply the recommendation discussed there. Also, this topic is more on product related so if you have questions here, then you can reach out to the product team via this link as they are more equipped here.

Regards,

Ernie John Blanca Tacata Google Ads API Team

ref:_00D1U1174p._5004Q2NVXn7:ref