Developer Token Basic Access requested a month ago without reply

[Robin Wehner]

Dear Google Ads API Developer Team,

I submitted a Basic Access Request for my Developer Token about four weeks ago and have been awaiting a decision without any reply. I have also opened a support ticket, but neither  received a ticket id nor an email confirmation. Would be awesome if you guys could help me out :)

Google Ads Manager Account: 358-696-8678

... applied for Basic API Access

Thank you for your assistance!

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 358-696-8678
• Case ID: requested

Do reach out to the Google Ads API support team, for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02s00zr:ref" (ADR-00227655)

Thanks,
 

Google Ads API Team

[Robin Wehner]

Hey, thanks for the quick feedback. As mentioned before, I have not received any confirmation or information emails. So unfortunately I can't provide a case id.

Have great one!

[Google Ads API Forum Advisor]

Hi,

Thank you for providing the additional information.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the access with the below details.

• Google Ads Manager Account (MCC) ID:  358-696-8678

• Case ID: User says that no case ID generated for their request
• Access type : Basic Access

Do reach out to the Google Ads API support team for any queries related to the API.

[Robin Wehner]

Resolved! Thank you very much for help!

Cheers