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hello,
I have submitted the request for the API basic access 2 weeks ago, but I have not heard back from you. Could you please help me to know the status of this and if there is something I can do to get this access sooner as We have our development parked until we get the right permissions.
MCC account ID: 924-702-8688
Thanks
Alex Briceno
Google Ads API Forum Advisor
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Feb 20, 2024, 11:42:20 AM2/20/24
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to alexande...@sutherlandglobal.com, adwor...@googlegroups.com
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.
Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:
Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
@Compliance team, please confirm if you are able to assist in the below access request.
Summary: The user has applied for API access with the below details.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzHDb:ref"
Thanks,
Google Ads API Team
Google Ads API Forum Advisor
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Feb 20, 2024, 11:45:11 AM2/20/24
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to alexande...@sutherlandglobal.com, ads-api-compl...@google.com, adwor...@googlegroups.com
Hi,
Thank you for reaching out to the Google Ads API support team.
Please ignore my previous response. After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.
Alex Briceno
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Feb 20, 2024, 11:46:45 AM2/20/24
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Case ID was not generated. is there a way I can see my request and look for that ID?
Thanks,
Google Ads API Forum Advisor
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Feb 20, 2024, 11:57:21 AM2/20/24
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to alexande...@sutherlandglobal.com, ads-api-compl...@google.com, adwor...@googlegroups.com
Hi,
Thank you for getting back to us.
I would like to inform you that the case ID will be present in the auto generated email from the compliance team after submitting the application form.
Kindly note that the concerns related to access requests are out of scope for the Google Ads API support team, as our team specializes in Google Ads API related concerns and technical implementations only. Can you kindly provide the following information for the compliance team to further assist you with your concern:
Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
@Compliance team, please confirm if you are able to assist in the below access request and the user did not receive the Case ID.
Summary:
The user has applied for basic access with the below details.
Google Ads Manager Account (MCC) ID: 924-702-8688
Case ID: requested
Do reach out to the Google Ads API support team for any queries related to the API.
Alex Briceno
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Feb 20, 2024, 2:04:26 PM2/20/24
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I got the confirmation screen when request was submitted, but no email was recieved with confirmation or case ID. I even did it again and same thing happened, no email or ID was received.
Thanks,
Google Ads API Forum Advisor
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Feb 20, 2024, 3:24:20 PM2/20/24
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to ads-api-compl...@google.com, alexande...@sutherlandglobal.com, adwor...@googlegroups.com
Hi,
Thank you for getting back to us.
@Compliance team, please find the below information provided by the user for the basic access request.
Summary: The user has applied for basic access with the below details.
Google Ads Manager Account (MCC) ID: 924-702-8688
Cases ID: No case Id
Do reach out to the Google Ads API support team, for any queries related to the Google Ads API.
Jeremie
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Feb 29, 2024, 8:06:01 AM2/29/24
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Please forward to Compliance Team.
I have submitted multiple applications for upgrade from Test to Basic Access.
I have submitted multiple tickets using the API Compliance form requesting status updates.
I have not heard anything back in over 2 months.
Account ID 131-558-9570.
Could you please provide support.
Thanks
Google Ads API Forum Advisor
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Feb 29, 2024, 10:02:43 AM2/29/24
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to basfcle...@gmail.com, ads-api-compl...@google.com, adwor...@googlegroups.com
Hi,
Thank you for reaching out to the Google Ads API support team.
After reviewing your concern, I understand that you have applied for basic access and haven’t received any response. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:
Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
@Compliance team, please confirm if you are able to assist in the below access request.
Summary:
The user has applied for basic access with the below details.
Google Ads Manager Account (MCC) ID: 131-558-9570
Case ID: Requested
Do reach out to the Google Ads API support team for any queries related to the API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02rzYm5:ref"
Thanks,
Google Ads API Team
Jeremie
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Feb 29, 2024, 11:37:39 AM2/29/24
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Previous Case IDs are :
5-1937000035151 3-8563000034914
Both are closed, with no resolution to the issue.
Google Ads API Forum Advisor
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Feb 29, 2024, 1:36:08 PM2/29/24
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to basfcle...@gmail.com, ads-api-compl...@google.com, adwor...@googlegroups.com
Hi,
Thank you for providing the additional information.
@Compliance team, please confirm if you are able to assist in the below access request.
Summary:
The user has applied for the basic access with the below details.
Google Ads Manager Account (MCC) ID: 131-558-9570
Case ID: user provided Previous Cases IDs are : 5-1937000035151
3-8563000034914, both are closed with no resolution to the issue.
Do reach out to the Google Ads API support team for any queries related to the API.
Nkwain Jevis
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Mar 4, 2024, 2:27:01 AM3/4/24
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Nkwain Jevis
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Mar 4, 2024, 2:27:04 AM3/4/24
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