Message: "The call or the click leading to the call was not found."

[Alexis S]

Good morning!

I am making the following query to the API https://googleads.googleapis.com/v13/customers/MY_CUSTOMER_ID:uploadCallConversions

{
    "conversions": [
        {
            "callerId": "+01234567890",
            "callStartDateTime": "2023-03-03 09:50:00-05:00",
            "conversionAction": "customers/MY_CUSTOMER_ID/conversionActions/CONVERSION_ACTION_ID",
            "conversionDateTime": "2023-03-03 09:55:00-05:00",
            "conversionValue": 80.50,
            "currencyCode": "USD"
        }
    ],
    "partialFailure": true,
    "validateOnly": true
}

and answer me the following message

{
    "partialFailureError": {
        "code": 3,
        "message": "The call or the click leading to the call was not found., at conversions[0].caller_id",
        "details": [
            {
                "@type": "type.googleapis.com/google.ads.googleads.v13.errors.GoogleAdsFailure",
                "errors": [
                    {
                        "errorCode": {
                            "conversionUploadError": "CALL_NOT_FOUND"
                        },
                        "message": "The call or the click leading to the call was not found.",
                        "trigger": {
                            "stringValue": "+01234567890"
                        },
                        "location": {
                            "fieldPathElements": [
                                {
                                    "fieldName": "conversions",
                                    "index": 0
                                },
                                {
                                    "fieldName": "caller_id"
                                }
                            ]
                        }
                    }
                ]
            }
        ]
    }
}

The dates are what I'm actually sending. Is it because I am giving a past date? Do I need to submit a clickID instead of a phone number? Or what is my mistake?

Thanks!

[Google Ads API Forum Advisor]

Hello Alexis,

Welcome to Google Ads API support team. Thank you for reaching out to us.

The CALL_NOT_FOUND error indicates that the system may not have recognized the call you are attempting to upload. That being said, could you provide more details on how or where you initially acquired the caller_id (ex. +12672695033) you used when uploading?

Moreover, for us to narrow down the issue and provide precise guidance, kindly share to us the complete request and response logs with request ID and request header generated on your end along with the screenshot of the equivalent data from UI.

Note that these logs can be requested or provided to the developer handling the Google Ads API transactions when logging of the API requests has been enabled. You may check here and click your client library for the specific guideline to enable it.

For REST interface requests, you can enable logging via the curl command by using the -i flag. This will cause the tool to include the HTTP response headers in the output.

You may send the requested details privately via "Reply To Author" option. If that option is not available, send it directly to googleadsa...@google.com alias instead.

Regards,

Google Ads API Team

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