Unable to upload Enhanced Conversion - CUSTOMER_DATA_TERMS incoherent

[eureca]

Hi,

 We are having an issue while uploading Enhanced Conversions for a customer.

 The customer indicates that he has enabled the proper setting for CUSTOMER_DATA_TERMS.

 When checking through the API for this customer with :

SELECT  customer.id,  customer.conversion_tracking_setting.accepted_customer_data_terms  FROM  customer

We indeed have a true value for customer.conversion_tracking_setting.accepted_customer_data_terms

But when we do send the conversions through ConversionAdjustmentUploadService we have the following error :

 {
                                                                             'location' => {
                                                                                             'fieldPathElements' => [
                                                                                                                      {
                                                                                                                        'index' => 12,
                                                                                                                        'fieldName' => 'conversion_adjustments'
                                                                                                                      }
                                                                                                                    ]
                                                                                           },
                                                                             'message' => 'Make sure you agree to the customer data processing terms in conversion settings and try again.',
                                                                             'errorCode' => {
                                                                                              'conversionAdjustmentUploadError' => 'CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS'
                                                                                            }
                                                                           }

The requestId for debug are :  Host=https://googleads.googleapis.com ClientCustomerId=XXXXXXX Method=Google::Ads::GoogleAds::V15::Services::ConversionAdjustmentUploadService::upload_conversion_adjustments RequestId=KoaiCily9I5ZyPiGQCt4ng

The ClientCustomerId from the log request is the same as the one returned by the GAQL request above to check the status of the CUSTOMER_DATA_TERMS.

Thanks for your help.

[Google Ads API Forum Advisor]

Hi, 

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are facing an CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS error, as you may already know, this indicates that you've not accepted the customer data terms in the conversion settings page.

If you're trying to upload enhanced conversions for the web in Google Ads API, you must complete the setup and configuration steps in that account, including confirming that you have accepted the customer data terms as you may see in our documentation. The instructions to review and agree to the customer data policies can be found in the link to setup and configuration included in this email.

I hope this helps. Let us know if you have further clarifications.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02r2Ttz:ref"

Thanks,
 

Google Ads API Team