No Response from Google Ads API Token Application

[PetXdat Service]

We filled out our token request almost two weeks ago and we have neither received any kind of communication nor update on this issue

[Google Ads API Forum Advisor]

Hi, 

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that our team can only provide support to Google Ads API related concerns and technical implementations. 

Having said that, for API access limit upgrade status, we would highly recommend reaching out to the Compliance Support team as their team has more visibility and is more equipped as they are the one who review, process and approve this kind of request. Also, as per Developer token guide, the Google Ads API Compliance Team typically contacts you within two business days of the date you submitted your application.

In line with this, if you haven’t received any update, I recommend reaching out to them via the compliance support form, when selecting the option “I'm waiting to hear back about my API application! Help!” under the ‘What is your issue?’, when you submit the form. 

In addition, could you confirm if the API Contact Email in the API center is actively monitored? If not, you may double check your email or probably verify if it is in the spam folder. 

For additional information, to verify if the email address provided to the API compliance team that they will send updates is on the email used as API Contact Email in the API center. You may follow the steps below:
 

1. Log in to your Google Ads API Center Account and click the Settings gear in the top-right.
2. From the drop-down, select 'Account Settings'.
3. Select 'Google Ads API Center' from the navigation tab on the left.
4. In the section containing your Developer Details, see API contact email

Reference links:

• Google Ads API - https://developers.google.com/google-ads/api/docs/start?hl=en
• API access limit - https://developers.google.com/google-ads/api/docs/access-levels#applying_for_basic_access
• Compliance Support team - https://support.google.com/adspolicy/contact/contact_ads_api
• Developer token guide - https://developers.google.com/google-ads/api/docs/first-call/dev-token#step-3

Have a great day.

Regards,

Google Ads API Team

ref:_00D1U1174p._5004Q2kqVHZ:ref

[Developer123 Developer123]

Hi team
I'm sorry, but I think you are aware that there are already many requests on this forum about the fact that this compliance team does not respond even if you fill out the form even several times. 

There is not even feedback on whether this request arrived at all. 

And in one thread, after your intervention, nothing was resolved
Then the question arises, why then at all an API to which it is not possible to get a token and integrate into your business. 

It seems to me that you are interested in ensuring that all users who are here on this forum do not have problems with receiving a token

I'm sorry for writing like this, but this is the first time I have encountered such an attitude towards businesses

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have applied for API access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).
• The type of access which you have requested for?

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Cases ID: requested
• Access type: requested

Do reach out to the Google Ads API support team, for any queries related to the API.


 

This message is in relation to case "ref:_00D1U1174p._5004Q2kqVHZ:ref"

Thanks,

 

Google Ads API Team