Issue with Duplicate Webhook Requests and CRM Data Duplications

[Miquel (Grupo Esneca Formación)]

I have a problem with the requests to our CRM webhook from the forms in our "discovery" type campaigns that include a lead capture form. Currently, we are receiving multiple duplicate requests in the webhook, causing repeated information to be added to our CRM. Instead of receiving the information only when a user completes the form, we are getting multiple submissions of the same information.

This situation has led to the addition of a large number of duplicate records in our CRM, with over 500 repeated entries in just 15 days. Managing so many duplicate data is impeding our operation.

[Google Ads API Forum Advisor]

Hi,

Welcome to the Google Ads API forum channel.

Can you please confirm if you are having issues with Google Ads API (https://developers.google.com/google-ads/api/docs/start)? I'm asking as this channel is intended for Google Ads API related concerns only. If you're indeed having issues with the said API, please provide the complete request and response logs with request-id so we can take a closer look and assist you. You may send these to us via Reply privately to author option.

If you are using one of our client libraries, instructions to configure logging can be found by navigating to the Client libraries > Your client library (ex Java) > Logging documentation, which you can access from this link: https://developers.google.com/google-ads/api/docs/client-libs. For REST interface requests, you can enable logging via the curl command by using the -i flag. This will cause the tool to include the HTTP response headers in the output.

On the other hand, if your concern is more on the product level / Lead Form Webhook (https://developers.google.com/google-ads/webhook/docs/overview), then I suggest you post your concern in the Google Ads Help Community (https://support.google.com/google-ads/community?hl=en) or you may contact the Google Ads product support team directly via this link (https://support.google.com/google-ads/gethelp) for further assistance.

Reference links:
request - https://developers.google.com/google-ads/api/docs/concepts/field-service#request
response - https://developers.google.com/google-ads/api/docs/concepts/field-service#response
request-id - https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id
 

This message is in relation to case "ref:_00D1U1174p._5004Q2nSqB5:ref"

Thanks,
 

Google Ads API Team