Calls getting stuck for some accounts?

[AdWordsApiUser]

It appears that reporting calls are getting stuck for some adwords accounts, while for others they are working fine, even when both use the same OAuth token. Anyone else seeing this issue?

[AdWordsApiUser]

Lots of instances of ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND. 

[do...@predictivebid.com]

yes +ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND +InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

[Anthony Madrigal]

Hi guys,

Thanks for bringing this to our attention. If you have any report definitions or SOAP logs we can take a look at, please send them to me using reply privately to author.

Thanks,

Anthony

AdWords API Team

[Aaron Lozier]

+1 on this issue. Trying to capture SOAP logs, but like the UNKNOWN_ERROR issue last week, it is intermittent and hard to reproduce.

[Prashant Nagar]

Same with me, It takes ~20-25 minutes to get the reply back and then comes with ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND error.

[Christian H.]

Starting at 17:22 CET I get massive amounts of Read Timeouts while downloading Reports:

Caused by: java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
        at java.net.SocketInputStream.read(SocketInputStream.java:170)
        at java.net.SocketInputStream.read(SocketInputStream.java:141)
        at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
        at sun.security.ssl.InputRecord.read(InputRecord.java:503)
        at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973)
        at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930)
        at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
        at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
        at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:704)
        at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:647)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1536)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1441)
        at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
        at com.google.api.client.http.javanet.NetHttpResponse.<init>(NetHttpResponse.java:37)
        at com.google.api.client.http.javanet.NetHttpRequest.execute(NetHttpRequest.java:94)
        at com.google.api.client.http.HttpRequest.execute(HttpRequest.java:981)
        at com.google.api.ads.adwords.lib.utils.AdHocReportDownloadHelperImpl.downloadReport(AdHocReportDownloadHelperImpl.java:69)

[Caihua Du]

+1 

Hi Anthony,

Seems the issue is still on. Is there any ETA that we can get the issue solved. It's affecting our service right now. Thank you !

Caihua.

[Anthony Madrigal]

Hi guys,

Thanks for all the information. We are currently looking into this issue with the highest priority. We will update this thread as soon as we get any updates.

[Christian H.]

It seems to be fixed. I had no more timeouts since 20 minutes, after previously having at least one error per minute.

Thank you

Christian

[Anthony Madrigal]

Hi everyone,

The issue appears to have been addressed. Please let me know if you continue to see this error.

Regards,

Anthony

AdWords API Team