Requested upgrading google ads API access from testing to Basic, but received no response or confirmation after weeks

[J. from BlazeSQL]

We are running google ads and this will be our primary driver of business growth. In order to allow the google ads algorithm to learn and improve, we need to use the google ads API to be able to submit our offline conversions.

In order to access this, we applied for access under the following link:

https://support.google.com/adspolicy/contact/new_token_application

We did this over 3 weeks ago and received no response, even though it says we should hear back after 3 days.

When we submit, we received no confirmation email or tracking number.

I also submitted a ticket here, but received no tracking number, no confirmation, and no response for over a week:

https://support.google.com/adspolicy/contact/contact_ads_api The ads manager account ID is: 636-104-6562

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted the form for basic access to the developer token and haven't received a response. 

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.
Summary:
The user has applied for basic access with the below details.

• Google Ads Manager Account (MCC) ID:  636-104-6562
• Cases ID: requested

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02ryqwQ:ref"

Thanks,
 

Google Ads API Team

[J. from BlazeSQL]

As mentioned, there are no confirmations or tracking numbers (i.e. no Case IDs) for the token application and the support contact request.

Both forms (from the links in my original post/message) just have a screen saying your request was submitted, but neither results in a confirmation email or provides any sort of tracking ID.