Missing Camapign StructureSnippet AdExtension when calling CampaignExtensionSettingService

[Caihua Du]

Hi there, 

Where are trying to call CampaignExtensionSettingService to get back the Campaign level AdExtension. However, it seems like there are 6 Campaign StructureSnippet AdExtension not returned back from this API. 

Can you please help investigate the issue here? I can past the RequestId to you privately when needed.

Thank you very much for your help!

Caihua. 

[Vincent Racaza (AdWords API Team)]

Hi Caihua,

Can you provide to me the complete SOAP request and response logs with your clientCustomerId via Reply privately to author option so I can further investigate? Also, please provide a UI screenshot that shows the specific structured snippets which were not returned in the API.

Thanks,

Vincent

AdWords API Team

[Caihua Du]

Hi Vincent,

I have replied privately. Please take a look and let us know what could be the issue. thanks. 

Thanks,

Caihua.

[Vincent Racaza (AdWords API Team)]

Hi Caihua,

My apologies as I have not seen your private reply. Could you send it once again via Reply privately to author option with the information (SOAP request and response logs and UI screenshot) that I asked from you?

[Caihua Du]

Thanks Vincent. I just replied and please let me know if you have further questions.

[Vincent Racaza (AdWords API Team)]

Hi Caihua,

Upon checking, it seems that my colleague already responded to you privately in this forum thread. Our team will continue the discussion on that thread so there will be one thread to monitor for this concern/issue.