Getting UNEXPECTED_INTERNAL_API_ERROR when adding members to a Remarketing List using the Python googleads library

[Allen Thomas]

I am trying to upload audience members to a Remarketing list using the googleads library in Python.  My list a little less than 500k members.  When I send the data with email, phone, and address, it always fails with the error below (request id included).  I have tried sending the same data with just the email and address and it works.  Including a combination of the phone and address together breaks something.  I have uploaded several other remarketing lists just fine and did not have the same issues.  Please advise what I can do.

This is the way I add members to the list:

mutate_members_add_operation = {

            'operand': {

                'userListId': [user_list_id],

                'membersList': [members_to_upload]

            },

            'operator': 'ADD'

        }

response = user_list_service.mutateMembers([mutate_members_add_operation])

Error:

googleads.soap WARNING: Error summary: 

{

   "faultMessage":"[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]",

   "requestId":"0005a59e8de66cf70a81ac23ae056f22",
   "serviceName":"AdwordsUserListService",
   "methodName":"mutateMembers",
   "operations":"1",
   "responseTime":"12680"

}

[Google Ads API Forum Advisor Prod]

Hi Allen,

Thank you for reaching out. InternalApiError.UNEXPECTED_INTERNAL_API_ERROR occurs if there is a temporary issue on the server. Please try it again and and if the issue persists, could you please share the complete request and response logs along with the source code used via the Reply privately to author option for me to further investigate?

Thanks and regards,
Xiaoming, Google Ads API Team

 

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