Google Ads developer token is taking to long

[André Luiz Tiago Soares]

Hello.

The MCC ID in question is 689-251-2260

We currently have Test Account access and applied for Basic Access last week. The approval is time is over the expected 3 business days and we are worried the request may have been lost in the process.

Could you check on status of the approval of the token?

Thank you.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 689-251-2260
• Case ID: requested

Do reach out to the Google Ads API support team, for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rziy0:ref"

Thanks,
 

Google Ads API Team

[André Luiz Tiago Soares]

I don't recall receiving any Case ID.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

++@Compliance team, please see the updated email from the user: 

I don't recall receiving any Case ID.