UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[Stefano Fontana]

Howdy,

Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR" whenever we try to add keywords to a shared set.

If there are more than 1000 keywords in a single slice the failure happens almost always so retrying doesn't help. 

Please find attached the request to the SharedSetService.

The response to that is:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">\n  <soap:Body>\n    <soap:Fault>\n      <faultcode>soap:Server</faultcode>\n      <faultstring>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</faultstring>\n      <detail>\n        <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">\n          <message>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</message>\n          <ApplicationException.Type>ApiException</ApplicationException.Type>\n          <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="InternalApiError">\n            <fieldPath/>\n            <trigger/>\n            <errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>\n            <ApiError.Type>InternalApiError</ApiError.Type>\n            <reason>UNEXPECTED_INTERNAL_API_ERROR</reason>\n          </errors>\n        </ApiExceptionFault>\n      </detail>\n    </soap:Fault>\n  </soap:Body>\n</soap:Envelope>\n'

WARNING:googleads.soap:Error summary: {'faultMessage': 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro', 'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}

Note that we tried this in both the test and normal Google Ads accounts, every time creating a new SharedSet.

It may be related to https://groups.google.com/forum/#!searchin/adwords-api/UNEXPECTED_INTERNAL_API_ERROR%7Csort:date/adwords-api/H8XxV_1gRUw/szsoyKbICQAJ

Thank for taking a look!

Cheers

[Ross Lavery]

Just chiming in to say you aren't alone with this issue. We started encountering the same thing as of ~4pm EST yesterday. Reached out to email support, no response yet.

[googleadsapi...@google.com]

Hi,

I've reported this to the team that maintains that service and will provide an update as soon as I have more information.

In the meantime, if you happen to see that this error has subsided, please let me know.

Thanks,

Josh, Google Ads API Team

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Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog:
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[Stefano Fontana]

Hi Josh,

The error seems to have been fixed.

Thanks for prompt fix!

Cheers

[googleadsapi...@google.com]

Hi,

Thanks for the update. It looks like they rolled out the fix late yesterday. Glad to hear it's working for you again.

Cheers,

Josh, Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/c0472a16-3928-4038-9caa-18079e5ca09e%40googlegroups.com.