Error : [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:'']

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Harshit Rusia

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Nov 2, 2019, 9:18:51 AM11/2/19

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Hi,

I am trying to load more Audience list in customer list in my Adwords account from CRM but while authorizing my adwords account Google give me an error: [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:''].

After going through this group what I get is this error comes only when your account has no spend in last 15 months or inactive account or canceled account.

But in my case my account is active and currently, ad is being served from this account but I am stil getting error.

My Customer Id is: 964-152-4096

Do let me know if any other information is required in order to solve this.

Thanks & Regards,

Harshit Rusia

Google Ads API Forum Advisor Prod

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Nov 4, 2019, 11:46:52 AM11/4/19

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Hello Harshit,

In general that specific error occurs when the wrong clientCustomerId passed to the API call. Please double check if you are passing the right customer id, since the shared customer id is active and if you are passing the same id to the API call then the error shouldn't occur. Could you please share the complete request and response logs to check further using reply privately to the author option?

Regards,
Sai Teja, Google Ads API Team