ConversionService RequestError.UNKNOWN

[xuantoi....@gmail.com]

Hi,

Iam getting RequestError.UNKNOWN when try to create conversion :

here is soap: 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809" soapenv:mustUnderstand="0">

            <ns1:clientCustomerId>xxxxxxxxx</ns1:clientCustomerId>

            <ns1:developerToken>REDACTED</ns1:developerToken>

            <ns1:userAgent>Knorex-adwords (AwApi-Java, AdWords-Axis/4.1.0, Common-Java/4.1.0, Axis/1.4, Java/1.8.0_171, maven)</ns1:userAgent>

            <ns1:validateOnly>true</ns1:validateOnly>

            <ns1:partialFailure>false</ns1:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <mutate xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <operations>

                <operator>ADD</operator>

                <operand xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xsi:type="ns2:AdWordsConversionTracker">

                    <ns2:name>Alamo Toyota - General Conversion</ns2:name>

                    <ns2:status>ENABLED</ns2:status>

                    <ns2:category>DEFAULT</ns2:category>

                    <ns2:conversionTypeOwnerCustomerId>xxxxxxxx</ns2:conversionTypeOwnerCustomerId>

                    <ns2:viewthroughLookbackWindow>30</ns2:viewthroughLookbackWindow>

                    <ns2:ctcLookbackWindow>30</ns2:ctcLookbackWindow>

                    <ns2:defaultRevenueValue>1.0</ns2:defaultRevenueValue>

                    <ns2:defaultRevenueCurrencyCode>USD</ns2:defaultRevenueCurrencyCode>

                    <ns2:alwaysUseDefaultRevenueValue>true</ns2:alwaysUseDefaultRevenueValue>

                    <ns2:ConversionTracker.Type>AdWordsConversionTracker</ns2:ConversionTracker.Type>

                </operand>

            </operations>

        </mutate>

    </soapenv:Body>

</soapenv:Envelope>

2019-04-01 21:19:05.782  INFO 1952 --- [  XNIO-2 task-1] c.g.a.a.a.l.c.A.soapXmlLogger            : SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>00058578b3eefccd0a627e0c430494a6</requestId>

            <serviceName>ConversionTrackerService</serviceName>

            <methodName>mutate</methodName>

            <operations>0</operations>

            <responseTime>148</responseTime>

        </ResponseHeader>

    </soap:Header>

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Client</faultcode>

            <faultstring>[RequestError.UNKNOWN @ operations[0]]</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

                    <message>[RequestError.UNKNOWN @ operations[0]]</message>

                    <ApplicationException.Type>ApiException</ApplicationException.Type>

                    <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="RequestError">

                        <fieldPath>operations[0]</fieldPath>

                        <fieldPathElements>

                            <field>operations</field>

                            <index>0</index>

                        </fieldPathElements>

                        <trigger/>

                        <errorString>RequestError.UNKNOWN</errorString>

                        <ApiError.Type>RequestError</ApiError.Type>

                        <reason>UNKNOWN</reason>

                    </errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

Can anyone help?

Thank you.

[googleadsapi...@google.com]

Hello, 

Could you please share the client account CID using the Reply privately to author option? 

Thanks,

Bharani, Google Ads API Team

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Also find us on our blog and discussion group:
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    https://developers.google.com/adwords/api/community/
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[googleadsapi...@google.com]

Hello,

It turns out that you have set the conversionTypeOwnerCustomerId field, which is a read-only field.

That's why your request couldn't get through.

Could you please remove that field and send your request again?

Cheers,

Thanet, Google Ads API Team

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Also find us on our blog and discussion group:
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    https://developers.google.com/adwords/api/community/
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[xuantoi....@gmail.com]

Hi Thanet,

I remove field conversionTypeOwnerCustomerId from request but still get error RequestError.UNKNOWN

[googleadsapi...@google.com]

Could you please also attach the most recent SOAP logs too?

Thank you.

Best,

Thanet, Google Ads API Team
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Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog:
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[xuantoi....@gmail.com]

Hi 
Here is soap resquest and response :

2019-04-24 16:22:06.722  INFO 7533 --- [  XNIO-2 task-1] c.g.a.a.a.l.c.A.soapXmlLogger            : SOAP request:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809" soapenv:mustUnderstand="0">

            <ns1:clientCustomerId>xxxxxxxxx</ns1:clientCustomerId>

            <ns1:developerToken>REDACTED</ns1:developerToken>

            <ns1:userAgent>Knorex-adwords (AwApi-Java, AdWords-Axis/4.1.0, Common-Java/4.1.0, Axis/1.4, Java/1.8.0_201, maven)</ns1:userAgent>

            <ns1:validateOnly>false</ns1:validateOnly>

            <ns1:partialFailure>false</ns1:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <mutate xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <operations>

                <operator>ADD</operator>

                <operand xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809" xsi:type="ns2:AdWordsConversionTracker">

                    <ns2:name>martin - test 2</ns2:name>

                    <ns2:status>ENABLED</ns2:status>

                    <ns2:category>DEFAULT</ns2:category>

                    <ns2:viewthroughLookbackWindow>30</ns2:viewthroughLookbackWindow>

                    <ns2:ctcLookbackWindow>30</ns2:ctcLookbackWindow>

                    <ns2:defaultRevenueValue>1.0</ns2:defaultRevenueValue>

                    <ns2:defaultRevenueCurrencyCode>USD</ns2:defaultRevenueCurrencyCode>

                    <ns2:alwaysUseDefaultRevenueValue>true</ns2:alwaysUseDefaultRevenueValue>

                    <ns2:ConversionTracker.Type>AdWordsConversionTracker</ns2:ConversionTracker.Type>

                </operand>

            </operations>

        </mutate>

    </soapenv:Body>

</soapenv:Envelope>

2019-04-24 16:22:06.723  INFO 7533 --- [  XNIO-2 task-1] c.g.a.a.a.l.c.A.soapXmlLogger            : SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>000587433c342c740aa797b77c0c3b2d</requestId>

            <serviceName>ConversionTrackerService</serviceName>

            <methodName>mutate</methodName>

            <operations>1</operations>

            <responseTime>244</responseTime>

On Tuesday, April 23, 2019 at 2:21:43 PM UTC+7, googleadsapi-forumadvisor wrote:

Could you please also attach the most recent SOAP logs too?

Thank you.

Best,

Thanet, Google Ads API Team
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Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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[xuantoi....@gmail.com]

Hi Thanet,

Is any new update ?

[googleadsapi...@google.com]

Hello,

Thanet is out of office at the moment, so I'm picking this up for him right now.

We finally figured out what's going on here. For each account, there's a limitation that there cannot be more than 1000 active conversion types. This account has over that amount already, so an error will be thrown when a new active conversion type is added. It's very rare to have so many conversion types, which is why this error didn't easily pop up. We were curious as to what use case required so many per account that were active. If you don't mind sharing, that would help us in the future. In the meantime, you would need to remove some conversion types in order to add new ones to stay under that limit. 

Best,

Nadine Sundquist, Google Ads API Team

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Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog:
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