No Response to Request for Basic Access

[Saf Momen]

Hello - we are blocked on development due to lack of Basic Access. We have applied twice for Basic Access for our Developer Token. 

The documentation suggests we should see a "pending approval" after submitting the request, but we don't see that either. And we have not received any other form of confirmation or a case ID.

Our MCC ID: 2897932021

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the subject 'Request for Basic Access - No Response', and we have already responded there for this issue. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pSDcn:ref"

Thanks,

Google Ads API Team

[Kinshealth Realm]

I am in the same boat as Saf Momen.  I have attempted multiple times and up until now I didn't know how to find help.  Please assist to the best of your ability.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have applied for basic API access. 

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for basic API access with the below details.

• Google Ads Manager Account (MCC) ID:  289-793-2021 
• Cases ID: requested
• Type of access: Basic

Do reach out to the Google Ads API support team for any queries related to the API.