Trial campaigns move from promotion failed status

[SP]

Hi,

I am using the google adwords api v201708.

I have some trials campaigns and i change their status from ATIVE to HALTED (with TrialService).

I want reactivate them again so I change the status from HALTED to PROMOTING, but some of them failed and now are in PROMOTE_FAILED and now i cannot move from this status to any other.

After read the official documentation about it I don't know how to change this PROMOTE_FAILED status.

It is because this is an asynchronous process and somehow these campaigns will automatically move to PROMOTED?

If not, how can I change this PROMOTED_FAILED status?

Thank you very much for your help!

[Shwetha Vastrad (AdWords API Team)]

Hi, 

If the Trial promotion failed, you need to check for asynchronous errors using TrialAsyncErrorService. You can then modify the trial and try promoting again. Could you try this out and let me know if it works? Please provide the SOAP request and response logs for TrialAsyncErrorService request as well so I can take a look. Please use Reply privately to author when responding. 

Regards,

Shwetha, AdWords API Team.