RE: CustomerSyncService giving different change numbers than the Change History in Google Ads interface

[googleadsapi...@google.com]

Hi Sam,

The CustomerSyncService does not return a detailed result of the changes as this will only show campaign and account based changes. This service is not 100% equivalent to the Change History feature in the Google Ads UI. The Change History returns a more detailed result of all the changes made in an account. You may refer to this guide about Change History for more details. 

Regards,

Dannison

AdWords API Team

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On 01/22/19 23:05:33 s...@makeitbloom.com wrote:

Hello,

A part of our software makes use of the CustomerSyncService to determine how many changes have been made to various ad accounts. We have noticed that many of the sums of changes don't match the number in the Google Ads interface (Change History report) over the same time period. For example, the CustomerSyncService will give a list of ads that were changed on a certain day whereas the Change History report in Google Ads reports 0 changes for that day. Are there any criteria that would cause the SyncService to report a change in an ad and not report it in the Change History report? Is there any way to fetch the same number of changes as displayed in the change history report?

Thanks,

Sam

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