QuotaCheckError.INCOMPLETE_SIGNUP or AuthorizationError.USER_PERMISSION_DENIED

[Saeed]

Hi,

I tried almost all of the proposed solutions out there in the web. But I'm always getting the same error messages. 

Either QuotaCheckError.INCOMPLETE_SIGNUP or AuthorizationError.USER_PERMISSION_DENIED if I specify the customerClientId.

Here are my settings:

I created a new MCC account (with billing information)

I created a new MCC-Test account (with billing information)

Linked an old adwords account to the MCC account (with billing information)

Created a new Project (google console) with the MCC-Test account.

api.adwords.refreshToken= generated with 

api.adwords.clientId= clientId provided by the project (on MCC-Test)

api.adwords.clientSecret= clientSecret provided by the project (on MCC-Test)

api.adwords.clientCustomerId= clientCustomerId of the adwords account

api.adwords.userAgent= adfsdfwerqew

api.adwords.developerToken= dev Token from the production MCC- account 

api.adwords.isPartialFailure=true

I'm trying to run the samples provided by the adwords.axis.v201406 Project.

Thanks in advance

[Ray Tsang (AdWords API Team)]

Saeed,

Could I trouble you to carefully follow every step in the INCOMPLETE_SIGNUP guide?

Also, INCOMPLETE_SIGNUP and USER_PERMISSION_DENIED are two very different errors.

The former may mean that you may have specified a production account customer ID, while the latter may indicate that the refresh token is associated w/ a wrong user.

Thanks,

Ray

[Joey Belarmino]

Hi Ray,

We are also experiencing the INCOMPLETE_SIGNUP even though we've followed the step by step guide. 

Can you please check our requests if we really have the right headers as well as if we have agreed the terms and condition (which we did when we entered the CC info).

Prod MCC Id: 963-992-4530

Test MCC Id: 254-360-2361

Thanks!

[Saeed]

Hi Ray,

ok, I'll put it this way: Since I followed these step and always got INCOMPLETE_SIGNUP I tried out every possible combination of clientId, clientCustomerId, DevToken and refreshToken (from the MCC-Test-account, MCC-Production-account and adwords-account which is linked to the production account).

Thats why, INCOMPLETE_SIGNUP and USER_PERMISSION_DENIED .

What does the  INCOMPLETE_SIGNUP guide say:

Did you enter your billing information?

Yes I did! Indeed I did.

Are you having trouble entering your billing information?

No!

Are you using an unapproved developer token against a production AdWords account?

I'm using an  unapproved (production) developer token against an MCC-test Account.

Still receiving INCOMPLETE_SIGNUP error after completing the above steps?

Yes

If you've successfully entered your billing information and agreed to the terms and conditions online but are still receiving theINCOMPLETE_SIGNUP error when making calls against test AdWords accounts, then you need to contact AdWords API Compliance and select the "I need to sign the AdWords API Terms & Conditions" option to obtain help.

Yes, I did it two times and got the nearly the same answer.

I also called the hotline  0800- 589- 4011 but they told me that they have no api knowledge.

What am I doing wrong ?

Thanks,

Saeed

[Ray Tsang (AdWords API Team)]

Saeed,

It most likely is in #3 where you may be making calls w/ unapproved token against a production account.  Please ensure that you are using the production account developer token (pending approval) against a test account by setting the client customer ID of the test account.  (See the test account guide).

Please send me the full request/response SOAP XML in private if the issue persists.

Thanks,

Ray