ERROR_GETTING_RESPONSE_FROM_BACKEND - PRODUCT_PARTITION_REPORT

[Ales Sturala]

Hello,

for one of our customers we download PRODUCT_PARTITION_REPORT:

SELECT CampaignId, CampaignName, AdGroupId, AdGroupName, ProductGroup, SearchAbsoluteTopImpressionShare, Impressions, Cost, ConversionValue FROM PRODUCT_PARTITION_REPORT WHERE CampaignStatus = ENABLED AND AdGroupStatus = ENABLED AND SearchAbsoluteTopImpressionShare > 0 DURING  20201208  , 20201215  

The error we get is:

ERROR_GETTING_RESPONSE_FROM_BACKEND

Any idea what the problem could be and how to resolve it?

Client Customer Id: 3591593583

Best,

 Ales

[Google Ads API Forum Advisor Prod]

Hi Ales,

When I navigate to the Product groups tab of your account, I run into an internal error. This leads me to believe the issue with your product groups is not limited to the API. I recommend reaching out to the product team to see why there is an issue. 

Regards,
Anthony
Google Ads API Team

Anthony Google Ads API Team

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[Ales Sturala]

Txs Anthony for the prompt response. I will communicate this to the client and ask them to contact the product team.

Best,

 Ales