Error when getting accessible customers from Google Ads Api

[Adbibo Technologies]

Good morning,

We are trying to get a list of accessible customers from our account using the PHP Google Ads API, but we are receiving an error every time we try. The error is kind of generic:

ApiException was thrown with message '{ "message": "Internal error encountered.", "code": 13, "status": "INTERNAL", "details": [] }'.

 This is the code that produces the error:

$oAuth2Credential = (new OAuth2TokenBuilder())
        ->withClientId(env('GOOGLE_CLIENT_ID'))
        ->withClientSecret(env('GOOGLE_CLIENT_SECRET'))
        ->withRefreshToken(Auth::user()->google_refresh)
        ->build();
        // Construct a Google Ads client configured from a properties file and the
        // OAuth2 credentials above.
        $googleAdsClient = (new GoogleAdsClientBuilder())
            ->withOAuth2Credential($oAuth2Credential)
            ->withDeveloperToken(env('GOOGLE_DEVELOPER_TOKEN'))
            ->withLoginCustomerId(env('GOOGLE_CCI'))
            ->build();
        // dd($googleAdsClient);
        try {
            $customerServiceClient = $googleAdsClient->getCustomerServiceClient();
            // dd($customerServiceClient);
            // Issues a request for listing all accessible customers.
            $accessibleCustomers = $customerServiceClient->listAccessibleCustomers(); // THIS IS THE LINE WHICH ACTUALLY PRODUCES THE ERROR
            dd($accessibleCustomers);
            print 'Total results: ' . count($accessibleCustomers) . PHP_EOL;
            // Iterates over all accessible customers' resource names and prints them.
            foreach ($accessibleCustomers->getResourceNames() as $resourceName) {
                /** @var string $resourceName */
                printf("Customer resource name: '%s'%s", $resourceName, PHP_EOL);
            }  
        } catch (GoogleAdsException $googleAdsException) {
            // error handling...
        }

All the API tokens seem to be fine when using the AdWords API but seem to fail with the Ads API.

Has anyone experienced this issue or can shed some light on this?

Thank you very much in advance for your help.

Hope you have an excellent day

[googleadsapi...@google.com]

Hi,

Thank you for reaching out. To further investigate this, could you provide the complete JSON request and response logs when you encountered the error? If you haven't enabled logging yet, you may do so by following this guide.

Regards,

Dave

Google Ads API Team

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Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
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Also find us on our blog and discussion group:
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https://developers.google.com/adwords/api/community/

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[Adbibo Technologies]

Hello,

thanks for your quick response. This is the logged response:
[2019-05-10 10:00:10] local.INFO: Request made: Host: "googleads.googleapis.com", Method: "/google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers", ClientCustomerId: 0, RequestId: "", IsFault: 1, FaultMessage: "None"  
[2019-05-10 10:00:10] local.INFO: Request
-------
Method Name: /google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers
Host: googleads.googleapis.com
Headers: {
    "x-goog-api-client": "gl-php\/7.2.17-0ubuntu0.18.04.1 gapic\/ gax\/0.38.0 grpc\/1.20.0",
    "developer-token": "REDACTED",
    "login-customer-id": "643-083-7108"
}
Request: {}
Response
-------
Headers: {
    "date": "Fri, 10 May 2019 10:00:10 GMT",
    "alt-svc": "quic=\":443\"; ma=2592000; v=\"46,44,43,39\""
}
Fault

[2019-05-10 10:00:10] local.INFO: Request made: Host: "googleads.googleapis.com", Method: "/google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers", ClientCustomerId: 0, RequestId: "", IsFault: 1, FaultMessage: "None"  

[2019-05-10 10:00:10] local.INFO: Request

-------

Method Name: /google.ads.googleads.v1.services.CustomerService/ListAccessibleCustomers

Host: googleads.googleapis.com

Headers: {

    "x-goog-api-client": "gl-php\/7.2.17-0ubuntu0.18.04.1 gapic\/ gax\/0.38.0 grpc\/1.20.0",

    "developer-token": "REDACTED",

    "login-customer-id": "XXX-XXX-XXXX" // removed for anonimity

}

Request: {}

Response

-------

Headers: {

    "date": "Fri, 10 May 2019 10:00:10 GMT",

    "alt-svc": "quic=\":443\"; ma=2592000; v=\"46,44,43,39\""

}

Fault

-------

Status code: 13

Details: Internal error encountered.

Failure: {}  

E

-------
Status code: 13
Details: Internal error encountered.
Failure: {}  

Still not very informative, but does it give any clue?

Thank you!

Kind regards,

Eneko 

[googleadsapi...@google.com]

Hi Eneko,

I am a colleague of Dave, allow me to provide support for your concern. 

Thank you for providing the logs. I do not see anything wrong with the API request. Can you provide the complete JSON logs without redacting any information (clientCustomerid if any, request Id) as this would help in our investigation?

Regards,

Dannison

Google Ads API Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
    https://ads-developers.googleblog.com/search/label/google_ads_api
    https://developers.google.com/adwords/api/community/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/78e5b3ab-f7d8-4a00-a92f-bcc894e7f1a1%40googlegroups.com.