Transiet Error is Persisting

[Matt Dworkin]

Hello,

When trying to append an ad or make a campaign (that creates ads as a final step) I keep getting a code 13 with the following message:  A transient internal error has occurred. Retry the request., at

mutate_operations[0].asset_operation

The server logs do not indicate an issue, and nothing has changed on our side. I've tried with a few different payloads and waited about 30 minutes to try again, but the issue is persisting.

Is there a known issue right now?

Please let me know what other information you need, thanks!

Best, Matt

[Google Ads API Forum Advisor]

Hi Matt, 

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

With regards to your concern, as per this retryable errors guide, some errors, such as TRANSIENT_ERROR or INTERNAL_ERROR, can indicate a temporary problem that may be resolved by retrying the request after a short pause. As mentioned also in the said guide, we recommend that when you retry requests, use an exponential backoff policy. For example, if you first pause 5 seconds before the first retry, you could pause 10 seconds after the second and 20 seconds after the third retry. Exponential backoff helps ensure you are not calling the API too aggressively.

If the issue persists, you may then send us the updated complete request and response logs with the request ID and request header generated on your end for further investigation.

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Have a great day.

Regards,

Google Ads API Team

ref:_00D1U1174p._5004Q2k2sB1:ref

[Matt Dworkin]

Hello,

Thank you for your response. I think this might be the issue. 

[Google Ads API Forum Advisor]

Hi Matt, 

Thank you for getting back to us.

Upon checking your attachment, the incident details you sent is related to AdManager and not Google Ads API. Could you confirm if you are still getting the transient internal error after retrying the request? If yes, then kindly provide us the complete request and response logs with the request ID and request header generated on your end for further investigation as mentioned in our previous response.

You can provide it via Reply privately to the author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,