Location extensions aren't working

[FW API]

Hi,

we add location extensions to our google ads campaigns via api and until Tuesday it worked fine. Now we have a strange behaviour: Although we can connect MyBusiness with Google Ads, there are no elements in the feed. We don't get any error messages.
Even more strange: We can't find the locations in any reports but we see them with the Ads Editor.

Older connections in other accounts still work.
Actually, we have no clue if the new connections work in the background 'cause we can't see them in Ads.

Does anyone have an idea what could be the problem?

Regards,

Anna

[Google Ads API Forum Advisor Prod]

Hi Anna,

Thanks for posting your concern.

To further investigate the issue, could you provide the complete SOAP request and response logs in creating the targeted location together with the customer ID? Please refer to the 'readme' section of the respective client library (refer to this link to see the supported client libraries) that you are using to know how to enable SOAP logging.

Also, could you provide the complete report definition together that you've used in your report for retrieving the data of the targeted location?

Furthermore, I am afraid that AdWords Editor is out our scope and I can't provide comment to any issues/concerns related to this. However, you can reach out the Google Ads product team regarding this issue via ? icon > Get help option to get further support.

Regards,
Ejay
Google Ads API Team

ref:_00D1U1174p._5001UEIArY:ref

[Google Ads API Forum Advisor Prod]

Hi Anna,

Thanks for posting your concern.

To further investigate the issue, could you provide the complete SOAP request and response logs in creating the targeted location together with the customer ID? Please refer to the 'readme' section of the respective client library (refer to this link to see the supported client libraries) that you are using to know how to enable SOAP logging.

Also, could you provide the complete report definition that you've used in your report for retrieving the data of the targeted location via Reply privately to author option?

Furthermore, I am afraid that AdWords Editor is out our scope and I can't provide comment to any issues/concerns related to this. However, you can reach out the Google Ads product team regarding this issue via ? icon > Get help option to get further support.

Regards,
Ejay

Google Ads API Team

ref:_00D1U1174p._5001UEIArY:ref

[FW API]

Hi Ejay,

Thanks for your response. It seems like it was a temporary bug on googles side, because now it works again.

We'll keep an eye on it.

Best regards,

Anna