Basic Access request not answered yet

[Michael Klem]

Hello,

I applied for Basic access weeks ago and have yet to hear back.

MCC: 222-735-3798

Thank you

[Google Ads API Forum Advisor]

Hi Michael,

Thanks for reaching out to the Google Ads API Team. I hope you are doing well today.

Please note that our team can only provide support for the Google Ads API (https://developers.google.com/google-ads/api/docs/first-call/overview) related concerns and technical implementations. With regards to concerns related to the granting and approval process of these tokens are already outside of the scope.

To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. In line with this, please provide the Case ID (if there is any generated in the format of 0-0###########0) from Compliance team form (https://support.google.com/adspolicy/contact/contact_ads_api) for the compliance team to further assist you with your concern.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer's main issue is that they applied for Basic access weeks ago and have yet to hear back. 

• Google Ads manager account (MCC) ID: 222-735-3798
• Case ID: (requested)

Have a great day.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2mwXbi:ref"

Thanks,
 

Google Ads API Team