UNEXPECTED_INTERNAL_API_ERROR querying AdGroupAdService

[MdV]

Hi API team,

Since a couple of days we are seeing UNEXPECTED_INTERNAL_API_ERROR messages when retrieving template ads with the AdGroupAdService. Can you tell me if there is an issue with the service and if so when you expect it to be fixed?

Kind regards,

MdV

[Dhanya Sundararaju (AdWords API Team)]

Hi MdV,

Could you please send us the complete SOAP logs including request and response? You may opt to reply privately to author.

Regards,

Dhanya, AdWords API Team

[Thanet Knack Praneenararat (AdWords API Team)]

Hello MdV,

How often the error has happened? 

The error can happen sometimes when there are transient issues on the servers.

Usually, the frequency of error will reduce and it will disappear within a few days.

If the issue persists for many days, please let me know.

Best,

Thanet, AdWords API Team

[Thanet Knack Praneenararat (AdWords API Team)]

Hello MdV,

I'm confirming this and will get back to you when I have more information.

Best,

Thanet, AdWords API Team