NO_CUSTOMER_FOUND issue

[Людмила Кнутарева]

Hello AdWords API team!

We get  NO_CUSTOMER_FOUND error when try to call API.

This mistake is as for MCC account as for local account.

We've created TEST Ads account, but the issue is the same.

Looking for the help.

We can provide request details in private message.

Thanks in advance!

Lucy

[Людмила Кнутарева]

It needs to add:

We had USER_PERMISSION_DENIED issue for  ClientCustomerId  before the described situation.

Thus we tried to create a TEST Google Ads account. 

But without positive result.

среда, 15 июля 2020 г. в 16:29:10 UTC+3, Людмила Кнутарева:

[Google Ads API Forum Advisor Prod]

Hi,

Thanks for reaching out. with regards to your concern, the error USER_PERMISSION_DENIED usually occurs when there is no link between the manager account authenticated in the request and the client account specified in the headers. Could you please make sure that the manager account you used to authenticate the call has administrative access to the client account you are calling against? If the issue persists, could you please send me the complete request and response along with the client customer id and the email you used to generate the OAuth2 credentials via Reply privately to the author option?

The 'NO_CUSTOMER_FOUND' error  occurs when the customer/account specified in your request header is indeed not found or is not a valid account. Could you please verify if you are passing the correct client customer Id? 

Thanks,
Nirmita Patel Google Ads Team

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[Людмила Кнутарева]

Id like to send you a code but button is inactive  http://joxi.ru/DmB7xQ9TJyMon2 

How I can send it?

Thanks! 

среда, 15 июля 2020 г. в 22:42:36 UTC+3, adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi,

Thanks for reaching out. With regards to your concern, you can provide logs via email the api alias or directly to the forum but to be sure to remove any confidential info as mentioned here.

[Людмила Кнутарева]

Hi!

The code is attached.

Please look at it if it's right.

четверг, 16 июля 2020 г. в 23:22:55 UTC+3, adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi,

Thanks for code. However, we will need the logs associated with these API calls. They come in this format. If you don't have logging enabled, you can do so by following the instructions here.

Regards,
Anthony
Google Ads API Team 

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