Sitelink limit exceeded error though not too many sitelinks

[Markus Heiden]

I am trying to book sitelink assets / customer assets connected by temporary ids via the GoogleAdsService.

Error case: I have 19 active  sitelink assets / customer assets and several already removed ones. When booking the 20th sitelink asset / customer asset I get a limit exceeded error on the customer asset.

When booking exactly the same sitelink asset / customer asset again there is no error though and the sitelink shows up.

I am a bit confused about this behavior. Am I doing something wrong?

[Markus Heiden]

We tested the above scenario with the Google Ads frontend too and it shows the same strange behavior.

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for reaching out to our API support team.

So our team can further investigate the behavior observed via the API, could you provide more details on what you meant by "booking"? Also, if you have failing API requests, could you share to our team the generated and complete request and response logs, with the request-id?

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

As for any issues you may encounter only in the front end or the UI, you may reach out to the Google Ads Product Support team instead, via this link.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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[Markus Heiden]

Hi Peter,

The bug is also reproducible in the Google Ads frontend:

1) Create 20 sitelinks.

2) Remove 1 sitelink.

3) Add 1 new sitelink -> Limit exceeded error.

4) Press again on the add button -> OK. Sitelink shows up.
Best regards,
Markus

[Google Ads API Forum Advisor]

Hi Markus,

I work with Peter and will assist you. Thank you for giving us the steps to reproduce, however, the API can only feed the UI, if there is a bug in the UI then the API will manifest the bug too. The support channel that can take care of this is product support.

Regards,

Aryeh Baker Google Ads API Team

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[Markus Heiden]

Hi Aryeh,

BTW Why has MutateGoogleAdsResponse no request ID attribute like SearchGoogleAdsStreamResponse?

Regards,
Markus

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for the reply. I am also a member of the Google Ads API team and let me provide support to your concern.

I can see that you provided the request Id in the private email thread, with this, could you confirm if you still have an issue with receiving request Id? If not and you can now receiving request Id, then let us continue our discussion in the private thread about the sitelinks.

If yes, please provide the complete request and response logs with request ID and request header generated on your end where we can see the missing request Id. You can also specify what client library you are using. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Markus Heiden]

Hi Ernie,

Yes and no. I can grab the request id from the log. But to avoid log spam, the log is usually turned off. So it would be nice to have a possibility to get the request id programmatically from each response and exception. That way I can automatically persist it and/or just log it.

Regards,
Markus

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for the reply.

Could you at least turn on the API logging when replicating the issue about no request ID for MutateGoogleAdsResponse, then turn it off again? Also please specify what client library you are using. You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

[Markus Heiden]

Hi Ernie,

maybe you misunderstood me. There is a request id in the log. That was the source of the request id I posted privately. I was just not able to find an accessor for it in the Java lib response object.

Regards,
Markus

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for your follow up.

Please note that our API team would need the complete request and response logs, along with the request-id, in order for us to investigate and troubleshoot the issue with the sitelinks limits.

That said, since you mentioned that the logs are currently turned off, I would recommend that you enable them by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link, then retry your request to replicate the error. Once available, you may send the details to our team via the Reply privately to author option or directly to our googleadsa...@google.com alias.

Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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[Markus Heiden]

Hi Peter,

did you receive my private message with the logs? Is there any progress on this issue?

Regards,
Markus

[Google Ads API Forum Advisor]

Hi Markus,

Thank you for your follow up. 

I was able to receive your private email on October 25th. I then sent a response to the said Private Nachricht betreffend: Sitelink limit exceeded error though not too many sitelinks thread on the following day, October 26th. Could you confirm if you were able to receive my response?

For better tracking, we can use the above mentioned thread instead, as we will be processing and investigating your internal logs.