Cannot get AdParamService to update AdParams

Giles Bodger

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Jun 1, 2015, 4:33:34 PM6/1/15

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Hi all,

we have noticed a problem recently in that with a call to the AdParamService to ADD an AdParam we can do so successfully, when we try to UPDATE the same AdParam we get a result succeeded notification from the service, but the new AdParam data is not portrayed within the Ad - eg

ADD new AdParam of "£60" to adgroupId 1 and criterionId 1, my Ad Headline looks like "Great Value £60 widgets"

UPDATE AdParam to "£40" to adgroupId 1 and criterionId 1, my Ad Headline STILL looks like "Great Value £60 widgets"

Is there any reason for this ?

I am using AdWords V201409

The docs say to use the SET operator for both create and update, i am using the same call to Create as i am to Update for my adgroup and keyword pair

Any ideas ???

Its not just 1 instance, its every time i send any update to any adparam - doesnt seem to want to update

cheers in advance

Giles

Umesh Dengale

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Jun 2, 2015, 4:20:29 PM6/2/15

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Hi Giles,

Could you provide the SOAP logs for your request and response ?

Thanks,

Umesh, AdWords API Team.

Giles Bodger

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Jun 2, 2015, 5:01:14 PM6/2/15

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HI Umesh

the request is ....

----------

<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequestHeader xmlns="https://adwords.google.com/api/adwords/cm/v201409"><developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201409">*******</developerToken><clientCustomerId xmlns="https://adwords.google.com/api/adwords/cm/v201409">****</clientCustomerId><userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201409">Viagogo PPC Service (AwApi-DotNet/18.10.0, Common-Dotnet/3.5.0, .NET CLR/4.0.30319.34209, gzip)</userAgent><partialFailure xmlns="https://adwords.google.com/api/adwords/cm/v201409">true</partialFailure></RequestHeader></soap:Header><soap:Body><mutate xmlns="https://adwords.google.com/api/adwords/cm/v201409"><operations><operator>SET</operator><operand><adGroupId>11357854706</adGroupId><criterionId>10626951343</criterionId><insertionText>CHF38</insertionText><paramIndex>1</paramIndex></operand></operations></mutate></soap:Body></soap:Envelope>

----------

And the response is ....

---------

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201409"><requestId>0005178bc8e282700aec9c6448000d09</requestId><serviceName>AdParamService</serviceName><methodName>mutate</methodName><operations>0</operations><responseTime>111</responseTime></ResponseHeader></soap:Header><soap:Body><mutateResponse xmlns="https://adwords.google.com/api/adwords/cm/v201409"><rval><adGroupId>11357854706</adGroupId><criterionId>10626951343</criterionId><insertionText>CHF38</insertionText><paramIndex>1</paramIndex></rval></mutateResponse></soap:Body></soap:Envelope>

---------

cheers

Giles

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Giles Bodger

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Jun 2, 2015, 5:01:47 PM6/2/15

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Hi Umesh

I have just mailed you the soap request and response

cheers

Umesh Dengale

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Jun 3, 2015, 10:18:51 PM6/3/15

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Hi Giles,

There may be an issue with AdParam update on our AdWords Product side. Our engineers are looking into it. In the meantime I recommend using AdCustomizer instead of AdParam. Looks like you are using .Net AdWord API library. Here is code example of AdCustomizer. I recommend using new version (V201502) of .Net library.

Cheers,

Umesh, AdWords API Team.

Giles Bodger

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Jun 3, 2015, 11:31:55 PM6/3/15

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Thanks Umesh -

I will have a look at the link you sent me - is there an estimation for the time it might take to fix the AdParam update ?

cheers

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Nadine Sundquist (AdWords API Team)

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Jun 5, 2015, 8:05:46 PM6/5/15

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Hello Giles,

I took a look into the issue, and I have an explanation as to why you were still seeing the old value.

I retrieved all the ad parameters from your AdGroup using the API. I've listed them here. Only one keyword has the new value that you requested. All the other parameters still have the old value. Some of the other keywords that you have listed here that are still showing CHF32 are phrases that are a subset of the one I highlighted. For example, one of the other parameters points to a keyword phrase that is similar to some phrase, while the one I highlighted is similar to some phrase tickets. The parameter that was being activated when you searched was the some phrase parameter, which is why CHF32 was being displayed.

NOTE: I'm not actually mentioning the actual keywords in your campaign because I would like to keep that private.

<criterionId>294569646</criterionId><insertionText>CHF32</insertionText><paramIndex>1</paramIndex> => Keyword: some phrase

<criterionId>10626951343</criterionId><insertionText>CHF38</insertionText><paramIndex>1</paramIndex> => Keyword: some phrase tickets

Once you make all the parameters have the same insertionText, your issue should disappear.

Best wishes,

Nadine, AdWords API Team

On Wednesday, June 3, 2015 at 7:31:55 PM UTC-4, Giles Bodger wrote:

Thanks Umesh -

I will have a look at the link you sent me - is there an estimation for the time it might take to fix the AdParam update ?

cheers

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Giles Bodger

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Jun 5, 2015, 8:17:02 PM6/5/15

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Thanks for the investigation Nadine - really appreciate it, i will report back to my team on Monday

cheers

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