Failed to upload credit_loan-related ad because of pharmacy-related content

[派尼爾]

Hi adwords team,

I uploaded credit loan-related ad to adwords via python API v201708, but it respond policyViolation because of pharmacy-related content.

The ad doesn't contain any pharmacy-related content, but its displayUrl contains "pil" keyword; therefore, it was judged as invalid ad.

Then, I tried to upload manually from adwords dashboard, and it uploaded successfully.

As the result, it uploaded successfully via dashboard, but not via API

1. why is policy inconsistent in dashboard and API?

2. Is there any way to upload the ad via API?

campaign id: 52878228687

full response:

[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.displayUrl, key=PolicyViolationKey{policyName=pharma,violatingText=pil}, externalPolicyName=Online pharmacy certification required, externalPolicyUrl=, externalPolicyDescription=Your ad appears to contain pharmacy-related content.\n\nGoogle policy requires online pharmacies* in the U.S. to be accredited by the National Association Boards of Pharmacy. Additionally, these pharmacies may direct ads only to users in the country in which they are accredited.\n\nGoogle policy also requires online pharmacy websites targeting ads to locations where it is permitted to be registered with their respective national pharmaceutical societies or guilds.\n\nThe AdWords program is open only to online pharmacies based in the above countries. Google policy does not allow AdWords ads for prescription drugs to be displayed in other countries.\n\n*Pharmaceutical manufacturers cannot advertise pharmaceutical drug branded campaigns or websites outside of the U.S., New Zealand and Canada. This is also true for informational campaigns targeting physicians exclusively. Please update your location targeting settings to target the U.S., New Zealand or Canada only., isExemptable=true, violatingParts=[Part{index=60, length=3}]}]

part of displayUrl: /applform/mob_pil_zh?WABFormEntryCommand=cmd_init

Please help me to solve the problem.

Thank you,

Yang

[Sreelakshmi Sasidharan (AdWords API Team)]

Hi Yang, 

This error is having the isExemptable flag as true. You will be able to add the policy exemption request for this policy violation and add it via the API. Please refer to this guide on Policy Exemption for more details. You could check the Handle Policy Violation errors for the complete code samples. Please give this a try and let me know if you are facing any issues. 

Thanks,
Sreelakshmi, AdWords API Team