UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA

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serg...@clickfunnels.com

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Nov 27, 2018, 10:39:19 AM11/27/18
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Hello 

AdwordsApi::V201802::AdwordsUserListService::ApiException: [UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ operations[0].operand]


What should I do to fix that error?


============


Test Client Account: 500-997-9511

Test Manager Account: 537-432-1982

Manager Account: 169-466-2792



Request log:

[2018-11-27T15:33:04.351501 #10996]  WARN -- : ID: 500-997-9511, URL: https://adwords.google.com/api/adwords/rm/v201802/AdwordsUserListService, Service: AdwordsUserListService, Action: mutate, Response time: 171ms, Request ID: 00057ba57d353e980a815710d40f2753, Operations: 1, Is fault: true, Fault message: [UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ operations[0].operand]

I, [2018-11-27T15:33:04.351742 #10996]  INFO -- : Outgoing request: SOAPAction: "mutate", User-Agent: Ruby Sample (AwApi-Ruby/1.3.0, Common-Ruby/1.0.2, GoogleAdsSavon/1.0.3, ruby/2.3.7, HTTPI/2.4.3, httpclient), Authorization: REDACTED, Content-Type: text/xml;charset=UTF-8, Content-Length: 1131 <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:wsdl="https://adwords.google.com/api/adwords/rm/v201802" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns0="https://adwords.google.com/api/adwords/cm/v201802"><env:Header><wsdl:RequestHeader xmlns="https://adwords.google.com/api/adwords/cm/v201802"><userAgent>Ruby Sample (AwApi-Ruby/1.3.0, Common-Ruby/1.0.2, GoogleAdsSavon/1.0.3, ruby/2.3.7, HTTPI/2.4.3, httpclient)</userAgent><developerToken>REDACTED</developerToken><clientCustomerId>500-997-9511</clientCustomerId></wsdl:RequestHeader></env:Header><env:Body><mutate xmlns="https://adwords.google.com/api/adwords/rm/v201802"><operations><ns0:operator>ADD</ns0:operator><operand xsi:type="CrmBasedUserList"><name>Customer relationship management list #978889</name><description>A list of customers that originated from email addresses</description><membershipLifeSpan>30</membershipLifeSpan><uploadKeyType>CONTACT_INFO</uploadKeyType></operand></operations></mutate></env:Body></env:Envelope>

I, [2018-11-27T15:33:04.351912 #10996]  INFO -- : Incoming response: Content-Type: text/xml; charset=UTF-8, Date: Tue, 27 Nov 2018 13:33:04 GMT, Expires: Tue, 27 Nov 2018 13:33:04 GMT, Cache-Control: private, max-age=0, X-Content-Type-Options: nosniff, X-Frame-Options: SAMEORIGIN, X-XSS-Protection: 1; mode=block, Server: GSE, Alt-Svc: quic=":443"; ma=2592000; v="44,43,39,35", Accept-Ranges: none, Vary: Accept-Encoding, Transfer-Encoding: chunked <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ns2:ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201802" xmlns="https://adwords.google.com/api/adwords/cm/v201802"><requestId>00057ba57d353e980a815710d40f2753</requestId><serviceName>AdwordsUserListService</serviceName><methodName>mutate</methodName><operations>1</operations><responseTime>171</responseTime></ns2:ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>[UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ operations[0].operand]</faultstring><detail><ns2:ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201802" xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201802"><message>[UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ operations[0].operand]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:UserListError"><fieldPath>operations[0].operand</fieldPath><fieldPathElements><field>operations</field><index>0</index></fieldPathElements><fieldPathElements><field>operand</field></fieldPathElements><trigger></trigger><errorString>UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA</errorString><ApiError.Type>UserListError</ApiError.Type><ns2:reason>USER_LIST_SERVICE_ERROR</ns2:reason></errors></ns2:ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope>

AdwordsApi::V201802::AdwordsUserListService::ApiException: [UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ operations[0].operand]


Regards, 
Sergey

Dannison Yao (AdWords API Team)

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Nov 27, 2018, 3:17:07 PM11/27/18
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Hi Sergey,

Could you confirm if the account you're trying to use is already whitelisted? To clarify, you would need to whitelist the account when creating a CrmBasedUserList through AdWordsUserListService. You may refer to this blog post for more information.

If not, please contact your Google representative and have it whitelisted. If you don't have a Google representative, please let me know by providing your clientCustomerId via the reply privately to author option and I'll route you to the correct team to have the specific account whitelisted.

Regards,
Dannison
AdWords API Team

Priyanka Mazagaonkar

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Dec 21, 2018, 8:58:48 AM12/21/18
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Hi Dannison, 

I had a quick follow-up question for this: based on the case above wherein the API call is being made from a test account (which is linked to a test manager account), using the developer token from the production account, am I correct to assume that the production account is what needs to be whitelisted? My understanding is that test manager/client accounts by themselves do not need to (and cannot be) whitelisted as they don't have any real spend or real ad data associated with them. 

Thanks in advance!
Priyanka. 

Teja Makani

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Dec 21, 2018, 2:53:05 PM12/21/18
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Hello Priyanka,

I am Luis's teammate, responding on this thread as he is out of office. You are right, only production accounts needed to be whitelisted to upload customer match data. Also, there is an issue going on to enable customer match upload operations to test accounts. As of now when you perform an upload customer match operation to test accounts you will face ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA error. I will keep everyone posted on this thread as and when i have more information.

Regards,
Sai Teja, AdWords API Team

Arthur chen

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Mar 7, 2019, 12:56:42 PM3/7/19
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Hi Sai:

Is that issue solved. Our testing account still get this error?

Thanks

Arthur

googleadsapi...@google.com

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Mar 7, 2019, 4:46:28 PM3/7/19
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Hello Arthur,

I am checking with the team and I will update this thread when I have more information


Regards,
Sai Teja, AdWords API Team


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mercadeo...@gmail.com

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Apr 11, 2019, 5:08:07 PM4/11/19
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Good afternoon,


Any news about this problem?

Saludos,

googleadsapi...@google.com

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Apr 12, 2019, 2:09:03 PM4/12/19
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Hello, 

You could reach out to the Google representative to have the account whitelisted for Test accounts. Let me know if you have any questions.

Regards,
Bharani, Google Ads API Team

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