Location Extensions status unknown

[FW API]

Hello,


we recognized a weird behavior of the location extensions in some google ads accounts. They are connected with campaigns and since last Monday the status changed to "unknown". The problem appears in different accounts, but not in all. We added the extensions weeks ago and they worked without any problems.

The extensions aren't displayed and so they don't create any impressions or clicks. We've already tried to delete and reconnect them, but the result is the same.


We connect the locations via google ads api. This progress worked as well in past and we didn't changed anything in it.

We are in contact with the google support, but it seems that they can't help us.

Is it possible that this problem is somehow related to the api?
Does anyone have a similar problem or ideas what we could do to fix it?

[googleadsapi...@google.com]

Hi,

So I can further investigate the issue, could you provide your clientCustomerId and the SOAP request and response logs generated when you created your location extensions? You may reply to me via the Reply privately to author option.

Thanks and regards,

Peter

AdWords API Team

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Also find us on our blog:
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