Change History data is not matching with Adwords interface.

[Mahavir]

Hi Team,

I am not getting proper data from adwords api for Change history data.

I have attached my account change history screenshot for date 13th Feb 19 to 14th Feb 19 its showing 

All Change 31 please check in attached screenshot. 

Account changes = 8 

Ad Changes = 0

Bid Changes = 0

Budget Changes = 14

Conversion Changes = 0

Keyword Changes = 0

Network Changes = 3

Status Changes = 0

Targeting Changes = 13

Above sum is also not matching with adwords interface as it say 31 all changes but if you sum above than its 38, please explain why?

My Adwords Account timezone is Asia/Kolkata.

Using adwords api I am not even getting 31 changes also, please check my attached sample request.

I am getting only 3 changes in response.

Please advise why so much difference in data? How do I get proper and accurate data using api?

I am using PHP.

Thanks & Regards,

Vijaysinh Parmar. 

[googleadsapi...@google.com]

Hi Vijaysinh,

It appears that your issue concerns about the Change History in the Google Ads UI. With this said, you could open your concern to the Advertiser's Community Forum as the product experts are better equipped in assisting you with this.

However, I will answer your concerns about the CustomerSyncService in this thread. The CustomerSyncService does not return a detailed result of the changes as this will only show campaign and account based changes. This service is not 100% equivalent to the Change History feature in the Google Ads UI. The Change History returns a more detailed result of all the changes made in an account. You may refer to this guide about Change History for more details. 

Do take note that the CustomerSyncService may return summary of changes that are not visible in the UI. There may be some internal clean-up of data required. For example, change in attribution models based on conversions behavior, change in bidding etc. If you have specific changes that you would like us to check further, please let me know.

Regards,

Dannison

AdWords API Team

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[mspier...@bol.com]

Hi Dannison,

I had the same issue. I would like to retrieve the change history data which is visible in the UI via the Google Ads api but it seems the CustomerSyncService does not return this data.

For example I can't see any bid changes and also it is not visible who made the change.

Is there another service which can return this information?

Kind regards,

Manuel Spierenburg

[googleadsapi...@google.com]

Hi Manuel,

Unfortunately, there are no other services that can retrieve changed information in the account besides the CustomerSyncService. This service only provides limited details as compared to the Change History in the Google Ads UI.

Regards,

Dannison

AdWords API Team

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Also find us on our blog and discussion group:
    http://googleadsdeveloper.blogspot.com/search/label/adwords_api
    https://developers.google.com/adwords/api/community/
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