[maaan2007] Digest Number 2001

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Digest #2001
1
AUC Business by "osama elgawady" oelgawady
2
3
Fw: 48 New Jobs on Wuzzuf.com by "Yahoo Service ..." marwaabdo96
5a
CV Writing by "Shimaa Fathy" sh_fithy
6a
customer service [1 Attachment] by "Shimaa Fathy" sh_fithy
8
IEEE Day by "osama elgawady" oelgawady
9
Fw: New EFE-Egypt Program Session by "osama elgawady" oelgawady

Messages

Mon Sep 17, 2012 1:45 am (PDT) . Posted by:

"Yahoo Service ..." marwaabdo96



----- Forwarded Message -----
From: Wuzzuf.com <no-reply@wuzzuf.com>
To: marwaabdo96@yahoo.com
Sent: Monday, September 17, 2012 5:43 AM
Subject: 48 New Jobs on Wuzzuf.com


Dear marwa,
Hope you are doing great.
Here are the most recent jobs posted on Wuzzuf.com.
* Receptionist
El Dar - Giza, Egypt
* Sales executive
Giza, Egypt
* IT Engineer
ECOTEK - Cairo, Egypt
* Receptionist
SIPES - Cairo, Egypt
* Pastry Demi chef & Departie
Club Reef Hotel - Sharm El Shiek, Egypt
* International Account Advisor German Account
Vodafone - Giza / Cairo, Egypt
* سائق لشركة Driver
6 اكتوبر, Egypt
* tehnical sales rep.
6th october, Egypt
* HR training and development officer
Cairo, Egypt
* International Account Advisor - UK Account
Vodafone - Giza, Egypt
* Doctors
Riyadh, Saudi Arabia
* Billing Coordinator
Hafez Avocats - Cairo, Egypt
* Outbound Manager
TouRico - Cairo, Egypt
* Inspector
petroleum service group - Cairo, Egypt
* Maintenance Manager
Sky Distribution - Giza, Egypt
* Marketing outdoor
Adroit - Cairo, Egypt
* Executive Secretary
Blend Furniture - Cairo, Egypt
* Secretary
ITSC - Cairo, Egypt
* Sales Executive
Connect Homes - Cairo, Egypt
* Senior Financial Accountant
Cairo, Egypt
>> See more jobs here
Get seen by employers!
If you like to get more relevant job alerts and get seen by more employers click here to update your profile. This will increase your chances 10 times to get seen by employers.
Looking for specific opportunities?
If you are currently not looking for jobs or are looking for very specific opportunities, you can also update us with your current status and minimal profile data to enable us to recommend you only with jobs which match your profile.
Wish you best of luck,
Wuzzuf.com Team
The #1 Job Site in Egypt and the Middle East
You are receiving this email because you are registered on Wuzzuf.com (or previously at CareerMidEast or BasharJobs). If you no longer want to receive job alerts from Wuzzuf.com, click here for one-click unsubscribe.
Like us on Facebook | Follow us on Twitter
© Wuzzuf 2012

Mon Sep 17, 2012 2:48 am (PDT) . Posted by:

"Shimaa Fathy" sh_fithy



----- Forwarded Message -----
From: Bookboon.com <newsletter@bookboon.com>
To: sh_fithy@yahoo.com
Sent: Wednesday, May 16, 2012 9:11 AM
Subject: Free tips: All about interviews and CVs


 
 
Free tips: All about interviews and CVs
Do you want to make your CV a real masterpiece? Do you want to show your full potential and strength during an interview? The authors of our free eBooks can help you with this!

________________________________

Free eBooks about CVs and interviews
Creating your CV as a self-marketing tool Interview secrets exposed Networking Time to get hired

________________________________

 
Embed any Bookboon eBook on your website
If you are thinking of linking to a specific eBook on bookboon.com, you can now also get an embed-code which enables your visitors to download any Bookboon eBook directly from your website. You can read more on the embed function here.

 
The bookboon.com logo is a registered trademark of Ventus Publishing ApS.
Falkoner Alle 7, 2000 Frederiksberg, Denmark - Tel: (+45) 35 43 33 66
You are receiving this newsletter because you are signed up for it. Not interested anymore? Unsubscribe.

Mon Sep 17, 2012 2:48 am (PDT) . Posted by:

"Shimaa Fathy" sh_fithy



ده الموقع اللى البشمهندس قال عليه فى المحاضرة امبارح 
بيقيملك السى فى بتاعتك

http://rezscore.com/ 

[Attachment(s) from Asmaa Mohamed included below]

>السلام عليكم ورحمة الله وبركاته
> 
>ان شاء الله هتلاقو فى الملفات المرفقة أشكال كتيرة للسى فى ممكن تساعدكم
>   وكمان هاتلاقو على فايلات الجروب عينات لأشكال السى فى اللى المهندس أسامة كان بيشرح عليها فى المحاضرة
>
>
> http://groups.yahoo.com/group/maaan2007/files/Job%20hunting/CV%20Writing/

وأسيبكم مع شوية لينكات يارب تفيدكم
>
>
>________________________________
>
>http://www.cvtips. com/
>>http://www.cvtips. com/resumes- and-cvs/cv- example.html
>>http://www.cvtips. com/resumes- and-cvs/how- to-write- a-cv.html
>>http://www.cv- service.org/ cvhelp.htm
>>http://www.soon. org.uk/cvpage. htm
>>http://www.kent. ac.uk/careers/ cv.htm
>>http://jobsearch. about.com/ cs/curriculumvit ae/a/curriculumv itae.htm
>>http://www.alec. co.uk/cvtips/
>>
>>
>>
>>
>>
>>________________________________
>>
>>How to write a CV, Curriculum Vitae or a Resume?
>>كيف أكتب سيرة ذاتية Resume - Curriculum Vitae - CV ؟ 
>>http://knol. google.com/ k/ mohamed-ibrahim- amin/resume- curriculum-vitae- cv/ 2td44qzhdl94g/ 31#
>>
>>
>>
>>How to send my CV to companies that are cooperating with YallaWork? كيف أرسل سيرتي الذاتية إلى قائمة الشركات التابعة لمبادرة يلا وورك؟
>>
>>http://knol. google.com/ k/ mohamed-ibrahim- amin/كيف-أرسل- سيرتي-الذاتية-إلى-قائمة/ 2td44qzhdl94g/ 57 
>>
>>
>>
>>What are the most important recruiting websites? ما هي أهم مواقع التوظيف على الأنترنت؟
>>
>>http://knol. google.com/ k/ mohamed-ibrahim- amin/ما-هي- أهم-مواقع-التوظيف-على- الأنترنت/2td44qzhdl94g/ 72 
>>
>>
>>
>>Other subjects that are related to these issues: موضوعات أخرى ذات صلة على الرابط التالي
>>
>>http://knol. google.com/ k/ mohamed-ibrahim- amin/-/ 2td44qzhdl94g/ 0#knols 
>>
>>
>>
>>اللهم إجزي كاتبها عنا خير الجزاء برجاء تمرير الرسالة لكل من تعرف ، وذلك لكي تعم الفائدة على الجميع
>>
>>Please forward this message to all people you may know, it's a very 
>>beneficial subject
>>
>>
>________________________________
>
>Business Letter Writing: Writing a Cover Letter when Applying for a Job
>The cover letter should always be included when sending your resume or CV for a possible job interview. This letter of application serves the purpose or introducing you and asking for an interview. Here is an outline to writing a successful cover letter. To the right of the letter, look for important notes concerning the layout of the letter signaled by a number.
>Cover Letter Outline
>2520 Vista Avenue - 1
>Olympia, Washington 98501
>April 19, 2001
>Mr. Bob Trimm, Personnel Manager - 2
>Ideas Inc.
>587 Lilly Road
>
>Dear Mr. Trimm: - 3
>
>Opening paragraph - Use one of the following to bring yourself to the attention of the reader and make clear what job you are applying for:
> 1. Summarize the opening
> 2. Name the opening
> 3. Request an opening
> 4. Question the availability of an opening
>Middle paragraph(s) - Use one of the following in each of your middle paragraphs to provide the reader with plenty of reasons to invite you to an interview:
> 1. Education
> 2. Work experience
> 3. Ability to work with others and/or alone
> 4. Interest in your field
> 5. Interest in the company
> 6. Responsibilities in previous positions
>Closing paragraph - Use the closing paragraph to ensure action on the part of the reader
>The last paragraph needs to help ensure that action is taken. You can ask for an interview appointment time, stating that you will be happy to come to the employer's office when convenient. Make it easy for the reader to follow-up by providing your telephone number and email address.
>Sincerely,
>Kenneth Beare - 4
>
>Enclosure
>Important Salutation Notes
>1 - Begin your cover letter by placing your address first, followed by the address of the company you are writing to.
>2 - Use complete title and address; don't abbreviate.
>3 - Always make an effort to write directly to the person in charge of hiring.
>4 -Always sign letters.
>Example Cover Letters
>Example Letter
>1: Responding to Advertisement
>Example Letter
>2: Requesting an Opening
>If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.
>Here are some other basic business letters which you will find useful for typical English business correspondence.
>Letters of Acknowledgement
>Making a Sale - Sales Letter
>Placing an Order
>Making a Claim
>Adjusting a Claim
>Making an Inquiry
>Replying to an Inquiry
>New Account Terms and Conditions
>Basic Business Letters
> 
>________________________________
>
> 
>Related Articles
> * How to Write a Reference Letter - Writing a Reference Letter
> * Business Letter Writing Basics - Responding to Inquiries
> * How to Write a Reference Letter
> * Reference Letter Template
> * Reference Letter Format
>________________________________
>
>Must Reads
> * Free English Courses
> * Build Your Vocabulary
> * Do You Need Lesson Plans for Your Class?
> * Do you Know Basic English Grammar?
> * Vocabulary Quizzes
>Most Popular
>1000 Most Common Vocabulary Words in English - Vocabulary Wo...TOEFL Grammar Practice Quiz - Study for the TOEFLAdvanced English Grammar Review QuizConfusing Words - Words that are commonly confusedVerb Form - Gerund or Infinitive? - Quiz 1
>See More About:
> * job interviews
> * business letters
> * key business vocabulary
> * business english
>By Category
> * Beginning English
> * Intermediate English
> * Advanced English
> * Pronunciation - Speaking
> * Lesson Plans
> * Grammar
> * Vocabulary
> * Listening Skills
> * Writing Skills
> * Teaching English
> * Reading Skills
> * TOEFL, IELTS, Cambridge
> * Business English
> * Tests and Quizzes
> * English Learning Tools
>

http://www.cvtips.com/resumes-and-cvs/how-to-write-a-cv.html 

السلام عليكم . .جئت لكم اليوم بمواضيع مهمة لكل خريج و باحث عن عمل ..
 
1- نصائح و إرشادات في كتابة السيرة الذاتية
رابط الموضوع
 
2- نصائح و إرشادات في كتابة رسالة التغطية Cover letter
رابط الموضوع
 
3- نصائح و إرشادات في المقابلة الشخصية الناجحة
رابط الموضوع
4- نماذج سيرة ذاتية باللغة العربية و الإنجليزية
رابط الموضوع
5- نماذج رسالة التغطية Cover letter
رابط الموضوع

لكل معا
لو انتو محتارين ازاي تعملو سيرة ذاتية
ممكن من خلال موقع مايكروسوفت أوفيس تختارو النموذج اللي يناسبكو من القائمة اللي على اليمين
المحددة بالمربع الأحمر في الصورة
http://office.microsoft.com/en-us/career-center-for-job-seekers-powered-by-monster-com-FX010350405.aspx?CTT=97
 

http://www.kent.ac.uk/careers/cv.htm 

http://www.businessballs.com/curriculum.htm 

http://jobsearch.about.com/od/cvadvice/tp/cvtips.htm

http://jobsearch.about.com/od/cvadvice/CV_Writing_Tips.htm

http://www.cvtips.com/ 

http://meldi.snre.umich.edu/job_seekers?gclid=CMX0lsne6K8CFU4lfAodxH9i1w 

just go to,

http://samplecoverletters.blogspot.com/

http://www.bayt.com/en/video/?id=5 

 
http://www.cvtips.com/
 
www.cvtips.com/resumes-and-cvs/cv-example.html
 
www.cvtips.com/resumes-and-cvs/cvtipscom.html
 
www.cvtips.com/resumes-and-cvs/sample-cvs/
www.free-resume-tips.co
www.alec.co.uk/cvtips
 
www.cv-library.co.uk/cvtips.html
 
www.cvtips.com/resumes-and-cvs/cv-example.html
 

http://www.bayt.com/en/register-j/ 

Job-specific resumes

http://office.microsoft.com/en-us/templates/CT010144925.aspx?av=ZWD

11 Things You Should Never Put on Your Resume

بيان بتقدم من خلال اللينك ده خدمة لمراجعة السي في بتاعك ممكن تبعت السي في ليهم ويرودوا عليك

http://bayan-online.com/extra-services

            For All Maaanwey
دي بعض التعليمات اللي جاتلي تعليقآ على السيرة الذاتية الخاصة بية ( من خدمة مراجعة السير الذاتية في بيان ) جزاهم الله كل خير .. ممكن تفيدكم 
www.Bayan-Online.com

طريق عمل السى فى من ال
word

من قائمة 
Office button
ثم
New
ثم
Installed Template
ثم
Equity Resume
ثم
Create
ثم قم بتعديل البيانات الموجودة ببياناتك
وبعد ذلك قم بحفظ السي في على جهازك 
إذا كان لديك أي ملاحظات أو إستفسارات أخرى نرجو الإفادة
شكراً جزيلاً على وقتك وإهتمامك
مع أطيب تمنياتنا بالتوفيق

كيف أكتب سيرة ذاتية Resume - Curriculum Vitae - CV ؟

How to write a CV, Curriculum Vitae or a Resume?

http://knol. google.com/ k/mohamed- ibrahim-amin/ resume-curriculu m-vitae-cv/ 2td44qzhdl94g/ 31#

كيف أرسل سيرتي الذاتية إلى قائمة الشركات التابعة لمبادرة يلا وورك؟

How to send my CV to companies that are cooperating with YallaWork?

http://knol. google.com/ k/mohamed- ibrahim-amin/ %D9%83%D9% 8A%D9%81- %D8%A3%D8% B1%D8%B3% D9%84-%D8% B3%D9%8A% D8%B1%D8% AA%D9%8A- %D8%A7%D9% 84%D8%B0% D8%A7%D8% AA%D9%8A% D8%A9-%D8% A5%D9%84% D9%89-%D9% 82%D8%A7% D8%A6%D9% 85%D8%A9/ 2td44qzhdl94g/ 57

ما هي أهم مواقع التوظيف على الأنترنت؟

What are the most important recruiting websites?

http://knol. google.com/ k/mohamed- ibrahim-amin/ %D9%85%D8% A7-%D9%87% D9%8A-%D8% A3%D9%87% D9%85-%D9% 85%D9%88% D8%A7%D9% 82%D8%B9- %D8%A7%D9% 84%D8%AA% D9%88%D8% B8%D9%8A% D9%81-%D8% B9%D9%84% D9%89-%D8% A7%D9%84% D8%A3%D9% 86%D8%AA% D8%B1%D9% 86%D8%AA/ 2td44qzhdl94g/ 72

موضوعات أخرى ذات صلة على الرابط التالي

Other subjects that are related to these issues:

http://knol. google.com/ k/mohamed- ibrahim-amin/ -/2td44qzhdl94g/ 0#knols

Writing a Cover Letter when Applying for a Job&links

>
> 
Business Letter Writing: Writing a Cover Letter when Applying for a Job
The cover letter should always be included when sending your resume or CV for a possible job interview. This letter of application serves the purpose or introducing you and asking for an interview. Here is an outline to writing a successful cover letter. To the right of the letter, look for important notes concerning the layout of the letter signaled by a number.
Cover Letter Outline
2520 Vista Avenue - 1
Olympia, Washington 98501
April 19, 2001
Mr. Bob Trimm, Personnel Manager - 2
Ideas Inc.
587 Lilly Road

Dear Mr. Trimm: - 3

Opening paragraph - Use one of the following to bring yourself to the attention of the reader and make clear what job you are applying for:
1. Summarize the opening
2. Name the opening
3. Request an opening
4. Question the availability of an opening
Middle paragraph(s) - Use one of the following in each of your middle paragraphs to provide the reader with plenty of reasons to invite you to an interview:
1. Education
2. Work experience
3. Ability to work with others and/or alone
4. Interest in your field
5. Interest in the company
6. Responsibilities in previous positions
Closing paragraph - Use the closing paragraph to ensure action on the part of the reader
The last paragraph needs to help ensure that action is taken. You can ask for an interview appointment time, stating that you will be happy to come to the employer's office when convenient. Make it easy for the reader to follow-up by providing your telephone number and email address.
Sincerely,
Kenneth Beare - 4

Enclosure
Important Salutation Notes
1 - Begin your cover letter by placing your address first, followed by the address of the company you are writing to.
2 - Use complete title and address; don't abbreviate.
3 - Always make an effort to write directly to the person in charge of hiring.
4 -Always sign letters.
Example Cover Letters
Example Letter
1: Responding to Advertisement
Example Letter
2: Requesting an Opening
If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.
Here are some other basic business letters which you will find useful for typical English business correspondence.
Letters of Acknowledgement
Making a Sale - Sales Letter
Placing an Order
Making a Claim
Adjusting a Claim
Making an Inquiry
Replying to an Inquiry
New Account Terms and Conditions
Basic Business Letters
 
________________________________

 
Related Articles
* How to Write a Reference Letter - Writing a Reference Letter
* Business Letter Writing Basics - Responding to Inquiries
* How to Write a Reference Letter
* Reference Letter Template
* Reference Letter Format
________________________________

Must Reads
* Free English Courses
* Build Your Vocabulary
* Do You Need Lesson Plans for Your Class?
* Do you Know Basic English Grammar?
* Vocabulary Quizzes
Most Popular
1000 Most Common Vocabulary Words in English - Vocabulary Wo...TOEFL Grammar Practice Quiz - Study for the TOEFLAdvanced English Grammar Review QuizConfusing Words - Words that are commonly confusedVerb Form - Gerund or Infinitive? - Quiz 1
See More About:
* job interviews
* business letters
* key business vocabulary
* business english
By Category
* Beginning English
* Intermediate English
* Advanced English
* Pronunciation - Speaking
* Lesson Plans
* Grammar
* Vocabulary
* Listening Skills
* Writing Skills
* Teaching English
* Reading Skills
* TOEFL, IELTS, Cambridge
* Business English
* Tests and Quizzes
* English Learning Tools


________________________________

http://www.google. com.eg/search? hl=ar&source=hp&q=how+to+write+ cv&meta=&aq=f&oq=

How to write
http://knol. google.com/ k/mohamed- ibrahim-amin/ resume-curriculu m-vitae-cv/ 2td44qzhdl94g/ 31#

CV Writing @ Maaan Group 
Arabic files 

cover letter 

Resumes & Cover Letters Guides 

Professional Resumes.pdf 

Resume_Samples.pdf 

ResumeWriter.rar 
 Applications 
 C.V
 Cover Letter  

Mon Sep 17, 2012 2:48 am (PDT) . Posted by:

"Shimaa Fathy" sh_fithy



----- Forwarded Message -----
From: Shimaa Fathy <sh_fithy@yahoo.com>
To: maaan 2007 <maaan2007@yahoogroups.com>
Sent: Tuesday, April 24, 2012 1:13 AM
Subject: [maaan2007] customer service [1 Attachment]


 
[Attachment(s) from Shimaa Fathy included below]

customer service interview Videos 

http://www.google.com.eg/#hl=ar&tbm=vid&q=customer+service+interview+&oq=customer+service+interview+&aq=f&aqi=g1&aql=&gs_nf=1&gs_l=serp.3..0.16965.18439.0.20582.8.8.0.0.0.0.262.1272.2j3j3.8.0.J2dfHj4Symo&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=1211a2471c3eb95b

http://www.youtube.com/results?search_query=customer+service+interview+questions+and+answers&oq=Customer+&aq=4&aqi=p-p2g8&aql=&gs_nf=1&gs_l=youtube-psuggest.1.4.35i39l2j0l8.5599.13752.0.17311.25.17.4.0.0.4.1950.3662.4j1j1j2j1j8-1.13.0. 

http://www.youtube.com/results?search_query=customer+service+skills&oq=customer+service+&aq=2&aqi=p-p1g9&aql=&gs_nf=1&gs_l=youtube-psuggest.1.2.35i39j0l9.138845.150165.0.159208.33.33.1.0.0.0.335.3651.19j6j6j1.32.0.

http://www.youtube.com/results?search_query=customer+service+call+center&oq=customer+service+&aq=5&aqi=g10&aql=&gs_nf=1&gs_l=youtube-psuggest.1.5.0l10.128.128.0.2975.1.1.0.0.0.0.439.439.4-1.1.0. 

http://www.youtube.com/results?search_query=call+center+interview+questions+and+answers&oq=call+center+&aq=0&aqi=g10&aql=&gs_nf=1&gs_l=youtube-psuggest.1.0.0l10.16065.16065.0.20947.1.1.0.0.0.0.327.327.3-1.1.0. 

customer service job description

http://www.best-job-interview.com/customer-service-job-description.html 

http://www.customerservicepoint.com/customer-service-job-descriptions.html 

http://www.customerservicepoint.com/customer-service-job-description.html 

http://www.customerservicemanager.com/customer-service-job-description.htm 

customer service interview questions and answers

http://www.wisebread.com/how-to-answer-23-of-the-most-common-interview-questions 

http://www.best-job-interview.com/customer-service-interview-question.html 

http://jobsearch.about.com/od/interviewquestionsanswers/a/retailquest.htm 

http://www.jobbankusa.com/interview_questions_answers/free_samples_examples/customer_service.html 

http://www.nokiagate.com/vb/showthread.php?t=261586 

http://www.job-interview-site.com/customer-service-interview-questions-and-answers.html 

التعريف بخدمة العملاء من موقع الوكبيديا

http://ar.wikipedia.org/wiki/%D8%AE%D8%AF%D9%85%D8%A9_%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1

معظم اسئلة الانترفيو الشائعه والرد
 

المناسب ليها

https://www.facebook.com/groups/jobsforu/doc/213356292034198/

IQ-test

https://www.facebook.com/groups/jobsforu/doc/?id=230216343681526 

http://www.oddcast.com/home/demos/tts/tts_example.php?sitepal 

ماتريال عن خدمة  العملاء

http://search.4shared.com/q/CCAD/1/%D8%AE%D8%AF%D9%85%D8%A9+%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1+

http://search.4shared.com/q/CCAD/1/%D8%AE%D8%AF%D9%85%D8%A9+%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1+ppt 

http://search.4shared.com/q/CCAD/1/%D8%AE%D8%AF%D9%85%D8%A9+%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1+men7a+class+5

http://search.4shared.com/q/CCAD/1/customer+service

http://search.4shared.com/q/CCAD/1/customer+service+pdf

http://search.4shared.com/q/CCAD/1/customer+service+training

http://search.4shared.com/q/CCAD/1/customer+service+principles+of+service+marketing+and+management

http://search.4shared.com/q/CCAD/1/customer+service+management

http://search.4shared.com/q/CCAD/1/customer+service+ppt

http://search.4shared.com/q/CCAD/1/customer+service+book

http://search.4shared.com/q/CCAD/1/customer+service 

الاسئلة الشائعة لخدمة العملاء

عرف
نفسك؟
 
 

لية سبت
شغلك الى  قبل كده؟
 لازم اقول حاجة مش موجوده  فى الشغل القديم وموجوده فى الشغل الجديد مثلا(
عشان هتعلم فى الشركة دى اشياء جديده هتساعدنى انى احقق طموحاتى)
 
تعرف
ايه عن خدمة العملاء؟
 
 اعرف انها اهم قسم فى الشركة يعنى مثلا لو عميل
واجهتة مشكلة مع المنتج ايه اول حاجة هيعملها 
, طبعا هيكلم خدمة العملاء ودورى انى افضل معاه لما يحل المشكلة ولاز كمان
اتوقع المشكلة قبل حدوثها زى مثلا لو حد كلمنى من اسوان  وعنده مشكلة وحد تانى كامنى من اسوان وعنده نفس
المشكلة فاكيد هناك فى مشكلة وهبتدى ابلغ التيم ليدر بتاعى او المسئول عن الشبكات
لانى قرات فى النت ان من كل 100 عميل فية 3 بس هما الى بيتصلو بخدمة العملاء وبيشتكو
والباقى بيسيبو المنتج.
 
 
ليه
عايز تشتغل فى خدمة العملاء؟
 
لازم اقول
اجابة سوال (تعرف ايه عن خدمة العملاء) 
وبعدين اقول مواصفات الشخص الى بيشتغل فى خدمة العملاء زى ودود ومثقف وصوتى
واضح واسلوبى كويس وهادى وخدوم ودورت جوايا ملقتش نفسى غير فى خدمة العملاء .
 
 
أذكر
ثلاث عيوب فيك وصلحتهم؟
 
 مكنتش منظم فى اهدافى يعنى كنت بقدم المهم على
الاهم وكنت عايز اتعلم كل حاجة فى وقت واحد لكن الحمد لله نظمت نفسى وافكارى  2_ وكنت مستعجل لما كنت بدخل فى كورس كنت عايزه
يخلس من قبل ما يهدى لكن نظمت افكارى وقرات عن التفكير الصحيح 3_ مكنت بحب اشتغل
فى تيم لانى مجربتش لكنى دلوقتى اتمنى ذلك
 
ايه
الى يجبرنى انى اختارك؟
 
عشان انا
ودود ومثقف وصوتى واضح واسلوبى كويس مع الناس وخدوم وغير كده انا اقدر اشتغل تحت
اى ضغت وقدر اتعامل مع اى مستوى من مستويات الادارة وبتعلم القواعد بسرعة وممكن
اكون  مش احسن واحد اتقدملك لكن انا احسن
واحد ممكن اشتغل
 
شايف
نفسك ايه بعد خمس سنين؟
 
انا عندى
اهداف حاليا اول شىء انى انجح فى الانترفيو وتانى انى اكون تيم ليدر وتالت( ممكن
اكلم عن اى شئ نفسى احققة فى المستقبل 
او  احلامى المستقبلية)
 
 
لو
عميل غضبان اتصل بيك هتتعامل معاه ازاى؟
اكيد طبعا
العميل ده غضبان عشان عنده مشكلة ومش عارف يحلها 
ولازم اتفهم كده لان  ولازم امتص
غضبة و مش هسيبة غير لما مشكلتة تتحل وكمان 
لو المشكلة دى هتتحل مثلا فى اكتر من يوم لازم اتابع معاه لحد لما اتاكد ان
مشكلتة اتحلت ومستحيل طبعا اغضب من عميل غضبان لانى هحت نفسى مكانة  ولو كنت مكانة اكيد كنت هزعل زيه بظبط.
 
 
 
ملحوظة:
 
طبعا
الاجابات دى قابلة للتعديل عشان لو حد عن اجابة افضل  وبدور حول نفس الموضوع او عنده اسلوب افضل
ممكن  طبعا يقول وممكن كمان تكون تتسالو
اسئلة مش وجوده فى الاسئلة دى فلازم نكون مستعدين لكن دى اشهر اسئلة  بتسال فى خدمة العملاء و وان شاء الله ربنا
يكرمكم
 
 
اسئله واجابات الانترفيو بتاعت الكول سنتر و الكستومر سيرفس

What do
you know about customer service

Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
and there are three types of customer service field by phone , face to face and public
relationship

خدمة العملاء هي المرحلة الأساسية في أي شركة محترمه ، الأمر الذي يجعل العلاقة بين العملاء وشركته أفضل بكثير من العاملين معه من طريقة مثالية للوصول إلى رضاه وهناك ثلاثة أنواع من مجال خدمة العملاء عن طريق الهاتف أو وجها لوجه والعلاقات العامة

:::::

Why do you apply the customer service offer
or
why do you want to work as call center agent

Because I have personal skills qualified me for this job like "good communication skills, good listener, sociable, friendly, Calm, like to help people and I have the ability to work in
team work

لاني لدي مهارات شخصية لي مؤهل لهذه المهمة مثل "مهارات التواصل الجيد ومستمع جيد ، مؤنس ، ودود ، هادئ، مثل لمساعدة الناس ولدي القدرة على العمل في فريق العمل

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What are the strength / positive points in your personality

I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve
problems

أنا شخص منظم ، وشخص يمكن الاعتماد عليها ، والعامل الثابت ، والهدوء ، ولدي القدرة على العمل تحت الضغط ،
و القدرة على حل المشكلات
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What are the weakness / negative points in your personality

I like to learn more of thing at the same time and that makes me lose focus on learning one thing or more carefully

أحب أن أتعلم اكثر من شئ في نفس الوقت ، وهذا يجعلني افقد التركيز على تعلم شيئا واحدا أو أكثر بعناية

__________________________________________________________
__
_
What will you do if the customer abused you during call
i will try to make him calm down by listening to him carefully and talking to him in a polite way
i will try to be calm with out any stirring reaction
I'll be good listener to him
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
- after that I'll take all my steps to avoid this problem in the future
وسأحاول أن اهدئه من خلال الاستماع اليه بعناية ، والتحدث معه بطريقة مهذبة
-- سأكون مستمعا جيدا له
-- ادعه يشرح كل المشكلة لي
-- سوف اتخذ خطوات لحل هذه المشكلة ، واتابع مع العميل حتى تحل المشكله واصل الي رضاه
-- بعد ذلك سوف تتخذ كل ما
عندي من الخطوات لتجنب هذه المشكلة في المستقبل

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What will you use in your work

The good listening, the concentration, the patience and the punctuality in my information

الاستماع الجيد ، والتركيز والصبر والدقة في
معاوماتي

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What are you needed in yourself

I needed to be very fluent in speaking English language in order to achieve my targets

أنا في حاجة إلى أن اكون غاية طلاقة في تحدث اللغة الإنجليزية من
أجل تحقيق أهدافي

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Introduce yourself

My name is sheren , I am 23 years old ,
I graduated from faculty of commerce Cairo University, Accounting department, Graduation year two thousand and nine about my courses , I had studied English language course at master education center,
i studied Microsoft Office course and I learned a lot of computer skills, such as
word,Excel, PowerPoint , Access and internet explorer and outlook
and Course In Customer services by mr. shriff khayry
And I had learned by him a lot of Communications Skills in Customer Service

>>>>>>>>>>>>>>>.
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Why you left your previous work?
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Tell me a time you work under stress?

When I was in the final year at university, the tension and sadness in control of my life because my sister
was in the hospital throughout the period of exams .. but I could most successful and learned how to achieve what I want .. Whatever the pressure or stress around me

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What the biggest thing you achieved in your life?

Success in my job and promotion in the posts

النجاح في عملي والترقية في الوظائف

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What is the same
relation between the customer service agent and the designer?

Both of them aim to fulfill the customers needs

كلاهما يهدف إلى تلبية احتياجات العملاء

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What is the hardest situation you met before

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___

What is the type of the customer service field

1- Face to face
2- By phone
3- Public relationships

-- وجها لوجه
2 -- عن طريق الهاتف
3 -- العلاقات العامة

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Why you didn't introduce yourself again to the Kit center? Or any other advertising company

ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
ــــــــــــــــــــــــــــــ

What are you see yourself after 3 years

I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development Department
And that because I will not suffice to work only, but i will try to take more courses that will help me to
success and innovation in the area in which I work in it
And then access to the highest positions

يحدوني الأمل في الحصول على أعلى المناصب والترقيات في عملي كقائد الفريق ، سواء في خدمة العملاء أو إدارة التنمية البشرية
وذلك لأنني سوف لا اكتفي بالعمل فقط ، ولكن سأحاول
أن اخد
المزيد من الدورات التدريبية التي سوف تساعدني على النجاح والابتكار في المجال الذي أعمل فيه ، ومن ثم الوصول إلى أعلى المناصب

ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
ـــــــــــــــــــــــــــ

whats the skills must be in the successful call center person

to be friendlily , good listener,
calm ,kind,and sociable

أن يكون ودود ومستمع جيد وهادئ و لطيف و ومؤنس 

Interview Question: How do you handle negative feedback from very angry clients? How do you respond to him/her?

Interview Answer Guide: Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.
Interview Question: Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?

Interview Answer Guide: Candidate should want to put in the extra effort to provide better and more complete service to customers.
Interview Question: Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?

Interview Answer Guide: Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.
Interview Question: you ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed?  If so, tell me more.

Interview Answer Guide: Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.
Interview Question: Can you explain how you contact or initiate communications with customers?

Interview Answer Guide: Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.
Interview Question: If you had to turn down a request from a valued client, what would you do?

Interview Answer Guide: Be well-mannered; try to explain the situation to the client; adhere to company’s policies; try to remain reliable to customer.
Still looking for answers?

* Ability to Delegate - Interview Questions
* Ambition - Interview Questions
* Analytical Skills – Interview Questions
* Assertiveness – Interview Questions
* Awareness to Detail – Interview Questions
* Career Goals – Interview Questions
* Cooperation Skills – Interview Questions
* Coaching Ability – Interview Questions
* Communication Skills – Interview Questions
* Confidence – Interview Questions
* Conflict – Interview Questions
* Creativity – Interview Questions
* Decision Making – Interview Questions
* Determination – Interview Questions
* Diplomacy Skills – Interview Questions
* Ethics – Interview Questions
* Final Questions – Interview Questions
* Illegal Questions – Interview Questions
* Imagination – Interview Questions
* Initiative – Interview Questions
* Interpersonal Skills - Interview Questions
* Inventiveness - Interview Questions
* Job Knowledge - Interview Questions
* Judgment - Interview Questions
* Leadership - Interview Questions
* Learning Skills - Interview Questions
* Listening Skills - Interview Questions
* Manage Change - Interview Questions
* Management Ability - Interview Questions
* Mental Attitude - Interview Questions
* Motivation - Interview Questions
* Negotiation Skills - Interview Questions
* Organizational Skills - Interview Questions
* Patience - Interview Questions
* People Skills - Interview Questions
* Personality Traits - Interview Questions
* Present Job - Interview Questions
* Pressure - Interview Questions
* Problem Solving Abilities - Interview Questions
* Profile Match for New Company - Interview Questions
* References - Interview Questions
* Reliability - Interview Questions
* Resignation - Interview Questions
* Resourcefulness - Interview Questions
* Responsibility - Interview Questions
* Risk Taking - Interview Questions
* Safety Skills - Interview Questions
* Salary - Interview Questions
* Sales Ability - Interview Questions
* Strategic Thinking - Interview Questions
* Teamwork - Interview Questions
* Technology Skills - Interview Questions
* Trick Questions - Interview Questions
* Written Communication Skills - Interview Questions

ملحوظة
مرفق ملف اكسل عن اهم شركات الكول سنتر

Mon Sep 17, 2012 2:49 am (PDT) . Posted by:

"Shimaa Fathy" sh_fithy



----- Forwarded Message -----
From: Harvard Business Review Group Members <group-digests@linkedin.com>
To: Shimaa Fathy <sh_fithy@yahoo.com>
Sent: Sunday, September 16, 2012 1:25 PM
Subject: [1] manager's choice, [32] discussions, [32] comments and [20] jobs on LinkedIn


 
  Harvard Business Review  
 
 
    September 16, 2012
 
Latest: All manager's choices • Discussions (32) • Jobs (20) • Members (100) • Comments (32)
 
Manager's Choice
 
What are the key differentiators that separate a Leader from a Manager?
 
Started by Coa Saroff   17 comments
Like
 
Still Active Discussions (23)
 
Words represent ideas and feelings. What are your favourite words? The ones you like or that inspire. Please share and comment. Inspiriational and fun
 
Started by Dr. Brian Monger
 
Believe,persistence
By angelina nadeak   17 new comments
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What are three things that reduce productivity in your organization?
 
Started by Hamed Ahmadi
 
What I have observed in my experience is often times productivity is severely impacted by complex organizational structure with too many... more »
By Bhaskara Kamesh Challa   3 new comments
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"Organisational effectiveness" is my favourite term at the moment. What does it mean to you? How does it impact the workplace?
 
Started by Lucille Ossai, M.Sc, B.A
 
Hello Abhishek . You raise valid points. I believe OE is an almost all-encompassing theme which covers a wide range of constructs and... more »
By Lucille Ossai, M.Sc, B.A   2 new comments
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One of the strategies organizations adopt to gain competitive advantage is by poaching talents knowing it is unethical. The question then is why are organizations not growing talents inhouse ?
 
Started by Ravi Iyer
 
For years, the 6 figure income was the GOAL. If you made 6 figures you had it made. One community college in Western Michigan shocked the... more »
By Bayard Baylis   5 new comments
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What are your suggestions on dealing with a horrible boss/leader?
 
Started by Dr. Brian Monger
 
horrible bosses are available in every company , i think , the best way to deal with them is to treat as well as they want . if you have... more »
By Sara Abachi   5 new comments
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How Companies Demoralize Their Employees Without Knowing It - Forbes
 
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What Executives Don't Understand About Big Data
 
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The 10 Best Websites For Your Career - Forbes
 
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Neither Republican, nor Democrat, An Entrepreneur will probably move us Forward in Today's Economy
 
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QE3 targets mortgage bond buying intended to spur job growth in housing sector. Is this something we can build on? http://ht.ly/dHZtY #sbfi
 
Started by Charles H. Green, Executive Director at Small Business Finance Institute   Like · Flag
 
Can anyone recommend a solid Exectuive 90 days sales strategy Plan reading or Document ?
 
Started by Raul F. Garcia, Division Director - Business Development   Like · Flag
 
Historical Sustainable Leadership
 
Started by Eric Evans, Senior Technologist IT/IS Manager   Like · Flag
 
The Plugged-In Manager - SHRM UAE Meeting
 
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The social media revolution
 
Started by Bradley Sacks, Sales Professional with 2-3 years extensive experience, currently studying in New York on international student exchange   Like · Flag
 
Does formulating an exit strategy for a new business give an easy way out and make it too easy to give up? Perhaps when things get tough it's just too easy to stop trying. What do you think?
 
Started by Nicole Petyt, Owner/Manager at The Offshoot   Like · Flag
 
iPod, iTunes Were Key to Apple’s Success | Business | TIME.com
 
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5 Sure Fire Ways to Eliminate Stress for Busy Managers & Leaders (and Your Team!)
 
Started by Christina Haxton, Leadership Speaker | Emotional Intelligence | Leadership & Management Consultant | Executive Coach   Like · Flag
 
How to Drive Profits through Your Brand
 
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VIDEO: Panasonic CEO - Shifting from a product to a customer centric organization
 
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The 100 Most Creative People in Business 2012
 
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What constitutes as 'great' vs. 'good' work, what drives employees to strive higher and its impact on the business
 
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Are you and your company getting left behind? What do you and your company truly need?
 
Started by Norman Jentner, Principal at Business Culture Solutions, LLC   Like · Flag
 
What are the keys to being an effective remote worker? What impact do you think working remotely has on employee engagement?
 
Started by Erica Truxler, Assistant Editor at Harvard Business Review   Like · Flag
 
When you were a child, the world was new and you looked at it with curiosity and wonder. Gradually habit dimmed your eyes. How would you put it back? What are your thoughts?
 
Started by Dr. Brian Monger, CEO MAANZ International/CMD   Like · Flag
 
Have you bought into the social media bandwagon?
 
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Is customer service about going all out or is it about building realistic expectations that are sustainable?
 
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Haim Dmitry Furman - Analytical Chemist ... - Toronto, ON | Indeed.com
 
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IMMEDIATE JOB OPENINGS STARTING SALARY $152,000/year DON’T DELAY... ALL NEW JOBS IN YOUR AREA - SIGN UP HERE….
 
Posted by Debbie Hanley, Human Resources   Like · Flag
 
Top leading companies are hiring! They have openings for Operation Directors/Biz & Mgmt consultants & other Exec jobs. Interested parties, please apply @ http://bit.ly/MzeMbi ASAP!
 
Posted by Nora Heald, HR Operation Manager at Veep & Yee Corps   Like · Flag
 
MNCs willing to offer attractive pay for immediate hiring of Operation Directors/Biz & Mgmt consultants & other Exec jobs.
 
Posted by Nora Heald, HR Operation Manager at Veep & Yee Corps   Like · Flag
 
Manager of Finance & Administration, Mining & Aboriginal Affiliations
 
Posted by Freyja P. Jensen, Excel Personnel's Executive HR Recruitment Ninja in Kamloops, Kelowna, Prince George, South, Central & Northern B.C.   Like · Flag
 
If you are an accountant / finance or technical professional living in the USA and seeking opportunities, send me your resume and an invite to tim@regalexecutivesearch.com
 
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Just Listed: Business Development Jobs. Apply Now.
 
Posted by Laura Berglund, Senior Career Advisor at Corporate Ladder Consulting   Like · Flag
   
 
 
Stop inappropriate content the moment it is posted. Send me an email for each new discussion »
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This email was intended for Shimaa Fathy (Head of Online Services at Ma'an Foundation). Learn why we included this. © 2012, LinkedIn Corporation. 2029 Stierlin Ct. Mountain View, CA 94043, USA

Mon Sep 17, 2012 2:52 am (PDT) . Posted by:

"osama elgawady" oelgawady



----- Forwarded Message -----
From: Sara El Etreby <seetreby@efefoundation.org>
To: osama.elgawady@maaan.net
Cc: oelgawady@yahoo.com
Sent: Thursday, September 13, 2012 11:35 AM
Subject: New EFE-Egypt Program Session


Dear Osama,
 
I hope this email finds you well. I was wondering if you can spread this announcement on to Maa'n group for our new program session in October:
 
- عايز تشتغل؟! بالتعاون مع شركة رايه ,يسر مؤسسة التعليم من اجل التوظيف ان تعلن مجددا عن فتح باب الالتحاق بمنحة التدريب الوظيفي للخريجين (JPTP) فى مجالات متعدده . يعمل البرنامج على تطوير مهاراتك الفكرية و المهنية وإعدادك للمشاركة الفعالة في القوة
العاملة . دورة JPTP تشمل التدريب على تكنولوجيا المعلومات والاتصالات من خلال تعاونا مع شركة مايكروسفت وتعليم اللغة الإنجليزية للمحترفين ملحقه بفرصة عمل في شركة راية .اخر موعد للتقديم على منحة برنامج التدريب الوظيفي يوم 30 سبتمبر , المنحة للخريجين فقط وليست للطلبة . للاشتراك املاء الاستماره التاليه
http://www.dbaseplus.net/efeegypt
 
و شكرا,
 
مع تحيات مؤسسة التعليم من اجل التوظيف بمصر
GROUP FOOTER MESSAGE
for arabic للعربى
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