bugzilla integration error - You must log in before using this part of Bugzilla

[Tien Tran]

Hi,

This is my first to setup Bugzilla to integrate with VersionOne and ran into a problem when executing VersionOne.ServiceHost.exe

Could anyone please point me to how to fix this problem?

my Bugzilla version is 4.5.5. I also tried older version (4.4.4 and 4.2.10) but got the same error.

Apache version 2.2

Everything works fine, including ServiceHostCofigTool but every time I run VersionOne.ServiceHost, I got the following:

[INFO] 29-07-2014 14:17:37 Initialized LogService

[INFO] 29-07-2014 14:17:37 Initializing ProfileFlushTimer

[INFO] 29-07-2014 14:17:37 Initialized ProfileFlushTimer

[INFO] 29-07-2014 14:17:37 Initializing BugzillaHostedService

[INFO] 29-07-2014 14:17:37 Initialized BugzillaHostedService

[INFO] 29-07-2014 14:17:37 Initializing TimePublisherService

[INFO] 29-07-2014 14:17:37 Initialized TimePublisherService

[INFO] 29-07-2014 14:17:37 Initializing WorkitemWriterHostedService

[INFO] 29-07-2014 14:17:37 Initialized WorkitemWriterHostedService

[INFO] 29-07-2014 14:17:37 Validating connection to VersionOne

[INFO] 29-07-2014 14:17:39 Connection to VersionOne is established successfully

[INFO] 29-07-2014 14:17:39 [Startup]

[ERROR] 29-07-2014 14:18:42 Error getting Issues from Bugzilla:

[ERROR] 29-07-2014 14:18:42 System.Exception: Error running saved search (MySavedSearch) at http://webroot/xmlrpc.cgi. Server returned a fault exception: [410] You must log in before using this part of Bugzilla. ---> CookComputing.XmlRpc.XmlRpcFaultException: Server returned a fault exception: [410] You must log in before using this part of Bugzilla.

   at CookComputing.XmlRpc.XmlRpcSerializer.DeserializeResponse(XmlDocument xdoc, Type returnType)

   at CookComputing.XmlRpc.XmlRpcSerializer.DeserializeResponse(Stream stm, Type svcType)

   at CookComputing.XmlRpc.XmlRpcClientProtocol.ReadResponse(XmlRpcRequest req, WebResponse webResp, Stream respStm, Type returnType)

   at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, MethodInfo mi, Object[] parameters)

   at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(MethodInfo mi, Object[] Parameters)

   at XmlRpcProxy0ed4f6f6-fbbe-490a-b875-ec2a7d1b04f4.GetBugs(XmlRpcStruct )

   at VersionOne.Bugzilla.XmlRpcProxy.BugzillaClient.GetBugs(String searchName)

   --- End of inner exception stack trace ---

   at VersionOne.Bugzilla.XmlRpcProxy.BugzillaClient.GetBugs(String searchName)

   at VersionOne.ServiceHost.BugzillaServices.BugzillaReaderUpdater.GetBugs()

   at VersionOne.ServiceHost.BugzillaServices.BugzillaHostedService.OnInterval(Object pubobj)

Thanks so much!

Tien