OFFICIAL TRINITYLABS UPDATE

[trinitylabs-talk]

This is to update all of you who are wondering about the status of Trinity Labs in general and Ezra in particular. Ezra entered into prolonged medical care on July 2. We are happy to report that his medical condition is slowly but surely responding to treatment. He is very appreciative of all the get well wishes received from the community. It is not clear at this point whether and when he will be ready to return to his normal duties at Trinity Labs.
 
As might be expected, Ezra's developing health issues over the last several months have had an impact on every aspect of Trinity Labs business operations. He was instrumental in providing customer support, oversaw the design, production and delivery of 3D printers and managed company shipping processes. In retrospect, this was way too much for one person to do and his health suffered for it.
 
As a consequence of his declining health, every aspect of company operations began to suffer as well. We have had trouble producing 3D printers at a rate that can keep up with the orders we have received, putting our customers in a severe back order situation. The reason the Aluminatus is not listed as being "for sale" on the website is because we have to catch up on back orders before allowing new orders to come in. It is simply not fair to customers to make them wait 2-3 months to receive a printer. So, our solution is that we will not list the Aluminatus as "for sale" on the web site until we have a sufficiently large inventory to avoid any future back order situation. 
 
We were in a similar back order situation for customers ordering parts and supplies from the Trinity Labs store front. The orders were simply coming in too fast and furious for our shipping line to keep up with. Consequently, when back orders were approaching 45 days (and longer in a few cases), we closed the store front to any further sales. We are currently working to fill all back orders and to send refunds to customers who have chosen to meet their needs with another supplier. In the meantime, we are redesigning our order processing and shipping system to avoid future back orders of the type we have been experiencing since Ezra went on medical leave.
 
So, to quell any rumours to the contrary, Trinity Labs is not dead, but merely re-inventing and re-defining itself. We look forward to being an active, positive contributor to the open source 3D community. We want to thank all of you who have remained committed to Trinity Labs and its mission during these difficult times. 

Sincerely

Regan Robinson

COO and President of TrinityLabs 

[Jean-François Talbot]

Aaaah, at long last, an official update :P

Glad to see you are finally on top of things!!!

We hope to see Ezra soon, and I am sure you do too :D

Jeff

[djam]

Hi Regan,

Nice to hear from TL. You have inherited a huge task. Many here I'm sure will be willing
to help out with any questions you might have. The best way to quell rumours is to keep
the group informed as much as possible, this is just the norm for internet groups :)

Cheers,
Darren
 

[Rick Zehr]

Thank you for the update Regan, kudos for managing Ezra as well as the baby, and we're all glad to hear that Ezra is getting better.  If the community can help in any way, please let us know.

[Zebulon Minor]

Regan,

I have sent you a message regarding my A1 Pro order (#1510) to the regan (at) trinitylabs (dot) com address. I would greatly appreciate if you found the time to reply to it.

Best regards,

Jorgen.

[bryan wagoner]

Hey Regan,

Perhaps I can help.  I've  been trying to get in contact with you guys for months as I'd like a refund on my unassembled aluminatus from the latest batch.  I need an address and process to ship this kit back to and get my money back.  Please look in email for my emails and shoot me details..   Once you get mine back you can use it to fill other orders.

Thanks,

~Bryan

[John Stevenson]

You might do better to eBay it. You might even get more than you paid. Put a link to the pro pricing in your add :). I think buying a pro gets you about the same as what the rest of us got for half the price. Support and response from TL is nil and paying double for support that may or may not be around seems silly. Paying extra for the tune is also poorly spent money in my opinion. You have to know how to tune anyway, or you won't be able to make anything. The tune is always needing tuned :). You can get more support for free on IRC or here. The only advantage I can see is that it comes built, but I built mine in a weekend even with making mods with the help of people on IRC. This also gets you familiar with the printer for when you have to work on it, and you will have to work on it sooner or later. At least with eBay it will be sold and gone in a week and the buyer pays shipping. You could even list it while your waiting and see which happens first and cancel the auction if you get lucky.

 

This is what I would do if in your position.

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[Zebulon Minor]

I have been pondering...

Are there really so many open unfulfilled and/or potential return orders that it is making the effort to communicate directly with the customer overwhelmingly burdensome? Even if it were a quick “we hear you, we are on your case, we’ll surely get back to you within a week with a solution” or the like, from someone like Regan would make a world of difference.

It would sadden me tremendously if TL would leave customers stranded, suffering economically. Gripes with the technology are commonplace and almost expected nowadays, but downright loosing your money to a business is not.  

Creating a jilted and vengeful consumer in the 3D printer marketplace, with easy access to the plethora of fora and discussion groups out there, could make life for a resurgent TL/EZ quite an uphill battle, and unnecessarily so. So please, pretty please with sugar on top, drop us a line (you know who we are), and open up the communication channels properly. 

Just my $0.02, or should I say $3534.36... :-D

JML

On Monday, July 29, 2013 4:52:02 PM UTC-4, trinitylabs-talk wrote:

[John D]

I think my concern is about the same - I worry about a business that does not care for it's existing customers.  To me, re-opening the store to accept new orders is a slap in the face of every customer who has an outstanding order.  I know how many B3 printers have been contracted to be built, and it would be the work of a few minutes to post each a simple "We care, and we are working on it" - sort by dollars and do a few a day. 

[Zebulon Minor]

Oh..., I didn’t realize that the TL web store was up and running, that is indeed quite tone deaf. Sell parts, filament and whatnots to your hearts content, fine with me, as long as you take care of your existing customers as well.   

Someone with a sense of the most rudimentary principals in business acumen should realize the value in a name, let the name be TrinityLabs or E.Z.. 

Now, as the perpetual optimist I am, I am certain that someone that do know on which side the bread is buttered will take the helm of the rudderless ship that TL has become, and put things right. Will they begin with an email that will arrive promptly tomorrow morning? Hope springs eternal... :-)

JML

On Monday, July 29, 2013 4:52:02 PM UTC-4, trinitylabs-talk wrote:

[Andrew McCalip]

Progress from ccecil on the Pro builds. Looking good!

http://www.youtube.com/watch?v=yS_3jufS9_o&feature=share&list=UUrdmrxoU-X5GYpeIEmHLedA

"very well...2/6 have passed test and are in final cleanup/packaging, 2 more following shortly...last 2 after that and then the preorders are done"

[Zebulon Minor]

Please, could someone at TrinityLabs contact me regarding my A1 Pro order, # 1510? I am not getting any response to the mail messages I have sent, so I hope that this will make it through. 

JML 

On Monday, July 29, 2013 4:52:02 PM UTC-4, trinitylabs-talk wrote:

[Andrew McCalip]

You're better off talking to ccecil on the trinitylabs IRC room. He always responds quickly. 

[Zebulon Minor]

Andrew,

Thank you for the tip, I have been there, done that already... 

The questions I have regarding my order Chris cannot help me with. What I gathered from my interaction with him was that there will be no customization to talk of on the Pro models, something that was on the table when I placed the order. I would need Regan, or perhaps Sam to contact me, or rather, reply to my messages that I have sent. Am I being unreasonable, is it too much to ask for...?... 

JML

[Chris Cecil]

Sorry that I could not help you much.  I suppose the others have the same issue as I did...that we are not sure what Ez had agreed to on your machine. 
Things are messy right now but the machines are coming along.

Chris

[Zebulon Minor]

Chris,

Thank you kindly for your feedback so far, it was indeed helpful, but I believe the questions I have regarding my order at this point in time can only be addressed by Regan, or perhaps Sam. I was in contact with Sam, but he may be overwhelmed by the task at hand, since I haven’t heard from him in over a weeks time. My multiple mail messages to Regan has not been replied to at all as of yet.

I may not fully understand the dire straits that TL are finding themselves in at the moment, but the statement at the top of this thread is encouraging news. I really wish the company, and its founder all the best, and I am glad that things slowly but surely are looking up.

That said..., come on, please put on your thinking caps and take fifteen minutes of your day to at least acknowledge the customers that are left stranded without proper feedback to their questions and concerns. Why not follow John D’s suggestion above; begin with a dollar value and work yourself down the list?

JML

[Ezra Zygmuntowicz]

Hello All-

Let me just say hello again folks, hi!

I want everyone to know that no customers will be jilted here. Currently our main priority is making good on any and all customers either still waiting on their orders as well as trying to help anyone with remaining issues get whatever help we can give to remedy their situation.

I am a big picture mad scientist and a catalyst, not a bean counter and minute detail oriented person. My wife has stepped up big time along with her father and I'm hugely great full that she is working very hard to clean up my mess. I know that asking for more patience is lame to hear but I want everyone to know that regardless of anything else WE WILL NOT LEAVE ANY CUSTOMERS WITHOUT A WORKING PRODUCT OR AN APPROPRIATE REFUND.

I will still be involved moving forward but only  in a technical/product design/customer support and vision role. Regan and the administrative/shipping team she is building will be handling all day to day business activities from here on out.

I'm also not jumping back in too quickly as the stress had agravated my recently diagnosed type 2 adult onset diabetes which is what landed me in the hospital.

I just wanted to say hello and reassure anyone in doubt that while it is going to take us a bit if time and lots of hard work, we are here to honor our responsibilities and are actively working on not letting anyone slip through the cracks.

I purposefully had no phone or Internet access for a month while I was recuperating so if you were emailing me with questions I appologize. Please use in...@trinitylabs.com as this is forwarded to all of us that can help so will get noticed as quickly as we can.

We're also dealing with trying to clean up the mess Rose left us with paperwork and organization wise so if you feel like you are being ignored please know it isn't on purpose and shoot and email to info@ with a short description of your order or issue so we can make sure we know about it.

And last but not least thank you all for the well wishes and continued support as we reinvent ourselves and grow from here into the company we want to be that respects and loves our customers first and foremost. You all are a pleasure to work with even if we aren't and I just want to thank you all in advanced for bearing with us through this chaotic time for TrinityLabs. Just know that we are not going anywhere and plan to honor any and all commitments.

Cheers & Thanks-

Ezra

--

[djam]

welcome back, Ezra :) nice to see your smiling face again.

Cheers,
Darren

[ChrisHS]

Welcome back & take it easy! :-)

It'll take a while to get used to but hopefully the side effects will calm down now it's under some control.

Time to write down manufacturing documentation & delegate chunks of work to your staff!

Chris

[Rick Zehr]

Welcome Back, Ezra! Glad to hear you're back on your feet.

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[John Driggers]

Welcome back, and glad you are on the road to recovery!  Key now is focus on maintaining your health and not letting the worm turn and the cycle repeat...

[temo]

Hello Ezra

Good to see you up and "running" again! 

Take care now, and enjoy some slow pace for a change, the heat will soon enough pick up!

Terje

[UKchris]

Good to hear from you again big fella.

Anything that I/we can do to help?

Regards

[Zebulon Minor]

Ezra,

I am happy to hear that you are on the way towards managing your condition, and I wish you the very best for the future. Thank you for the reassuring clarifications, and the pointer towards the info@ mail address. I have now sent a message labeled "Order # 1510" to that address, and I hope that a more direct dialogue can be established that way. 

JML 

[Mitchell Rabushka]

Welcome back Ezra, hope you come back stronger than ever and that your creative genius flourishes.

[John D]

Not sure why you'd not want to post this here, so FYI.

https://groups.google.com/d/msg/deltabot/X2l54MsFn7k/jMv1FemSgqUJ

[Patrick Roberts]

YAY!   Very glad to see you up and at-em again EZ!   Look forward to seeing more of your designs!

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[Jon Bondy]

Are there any plans to start repairing the all metal J-Heads that failed on the 2nd batch?  When can I send it back to be repaired?

Jon

[Rick Zehr]

I'll second that question. TL has a metal j-head and a magma of mine that were returned during the PLA-clogging debacle.

Since then I have never been able to get anyone at TL to acknowledge that they owe me the return of the two repaired hotends.

[Jon Bondy]

At one point, TL was going to offer a kit-only (no assembly) version of the A1 for $1,500.  Is there any chance that this offer might be repeated? I would be interested, given that I now have a working A1 against which I could compare the kit parts

Jon

[Chris Cecil]

The only mod I made the the jhead magma that I use is that I filed off the chamfer, used copper anti seize instead of threadlocker and added the foil.  This is difficult or near impossible at times because of the loctite that was used instead of the copper anti seize.  I use a wrench on the head of the nozzle and a small piece of rubber around the heatsink and disassemble...this is not always easy.  If the threadlocker does not break and the heatsink comes off then use 2x M6 nuts and lock them together...put one wrench on those and one on the nozzle...then carefully break the threadlocker free.

If you can get it disassembled then clean it up...file off the chamfer on the nozzle side of the barrel and put copper anti seize on (napa, shucks, auto parts store) do not get it inside the barrel...just on the top/middle of the threads.  Then put foil around the barrel to force contact with the heatsink. 

Often times I clean my hotends with a drill bit locked into vicegrip pliers...never with a drill though.  Soak in acetone with ABS.  Use a heat gun instead of a torch if you have one.

Chris

[Ezra Zygmuntowicz]

That was an idea at one point but would have been printed SIMO-like stages with low profile uniguide slides and 10 start 25mm pitch leadscrews with printed motor and idler mounts as well as no waterjet aluminum cover plates etc. not currently being worked on right now.

And current batch 2's and pros have more then $1500 raw hardware costs to Tlabs in them so can't make a $1500 kit of the current Aluminatus happen, sorry.

May be working on something else though, but don't want to talk about its details until its complete this time ;)

Ezra

On Saturday, August 17, 2013, Jon Bondy wrote:

At one point, TL was going to offer a kit-only (no assembly) version of the A1 for $1,500.  Is there any chance that this offer might be repeated? I would be interested, given that I now have a working A1 against which I could compare the kit parts

Jon

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[jon]

Well, just know that I like the A1, and am interested in getting "another" if I can

Jon

[Ezra Zygmuntowicz]

Thanks Jon, appreciate it. Duly noted.

Ezra

[jon]

I talked with Ezra and John D at one point about trying to fix the Magma here, but was cautioned that it was easy to screw it up.  When the dust has settled, maybe someone who is experienced can repair the ones that have failed.

Jon

[Chris Lapa]

Heres an idea:

Post this information about Ezra and the state of Trinity Labs to your website's blog so that people like me don't have to hunt through the internet to find this forum!

[Jon Bondy]

Any idea when TL will be able to fix the Magmas?

[Jon Bondy]

Is TL shipping PLA at this time?

[Patrick Roberts]

EZ I hate to post this publicly but does that include any of the promises you made me?  I was personally responsible for the sale of 5 T1's 2 of which I now own due mainly to not wanting others to suffer from my enthusiasm. With one still not working and one being built I am currently without a printer (other than my MMPro) and would love to know if I should expect to hear from you at some point. 

On Thursday, August 1, 2013 2:05:40 AM UTC-5, Ezra Zygmuntowicz wrote:

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[Rick Zehr]

Well, I'm not sure what Sam Klien's position at TL is, but he contacted me re. a hotend which I had mentioned in the forum as having gotten lost in the Magma shuffle.

It sounds like he is acting as a customer satisfaction person to try to clean up the breakage from TL's period of over-stress. 

I'm not sure exactly what that bodes for the future of TL, but it's nice to see it happening.

[Jon Bondy]

I suppose Sam could ask those of us with failed Magma (or whatever they are) hot ends to send them in to be re manufactured.  That could add some customer satisfaction.

Jon

[Rick Zehr]

It occurs to me to wonder if part of TL's re-invention will ever include delivery of the smoothieboard upgrades that Ezra promised us all about eight months ago? 

[Arthur Wolf]

Smoothieboard is open source hardware, the design files are publicly available here :

https://github.com/arthurwolf/SmoothieBoard

The most recent version, the 5-axis variant, is available here :

https://github.com/arthurwolf/SmoothieBoard/tree/feature/5driver

I am not sure what Trinitylabs intentions are, but they have all they need to Smoothify aluminatuses ( it's actually already been done by a few, independently )

2013/9/18 Rick Zehr <rwz...@gmail.com>

It occurs to me to wonder if part of TL's re-invention will ever include delivery of the smoothieboard upgrades that Ezra promised us all about eight months ago? 

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Courage et bonne humeur.

[Dave]

On Wednesday, September 18, 2013 11:21:38 AM UTC-5, Rick Zehr wrote:

It occurs to me to wonder if part of TL's re-invention will ever include delivery of the smoothieboard upgrades that Ezra promised us all about eight months ago? 

I've just about given up on that.  But that's one reason I keep poking around here. 

Has anyone on this list (or any other) compared a Smoothified A1 to one built as-shipped?  I'm curious if the benefits are obvious. 

Dave

[Rick Zehr]

I'm just reviewing a few of Ezra's posts from earlier in the year. 

This one stands out: "And I will state this hear and now for posterity. I will offer a free smoothieboard tradein with me shipping the smoothie first so you can install it and then send us back the old ramps on the condition that you upload 5 photos or videos(with at least one video) to a new website I will get online before too long. This will benefit me with a nice large gallery of awesome sauce print photos and videos online for folks to peek at and will benefit you by not feeling bad for taking me up on the free smoothie tradein program. I will deliver final details on this in a future more well thought out post very soon."

OK - I uploaded five pictures of my prints. Where's my smoothie upgrade?

[Rick Zehr]

Make that five pictures And a video...

[BusyBotz]

Unfortunately I think we have all seen promises come and go from TL.  EZ/TL should deliver with the smoothies. It was a factor in my purchase as well, because the A1 was supposed to be a next generation machine.

Here is my A1 video. Batch 1 #34 pretty much as shipped, with a few minor things changed here and there to get it running. I was holding off on doing any major changes myself, expecting that TL would package a fix to address the various issues (especially safety/reliability issues with the heated bed). Anyway, here is my A1, moose and all:

http://youtu.be/y9XRD3P2G-E

I have 5 photos, or 50, if it will make any difference! I do like the A1, but it is too rough around the edges for me to recommend it to anyone other than a willing tinkerer. 

-Mitch

[Cozmic Ray]

When are you guys going to accept that TrinityLabs is NOT

going to honor any promise.  Stick a fork in A1 fixes.

Perhaps a A1 town (like boys town) for 200 or so orphan A1 printers.

Start helping each other and perhaps fixing on your own and

perhaps offering fixes to other orphans.

A1 may be a great printer, it is an "Edsel" get used to it,

put a collector antique plate on it.

It would be nice if there was a source for the X,Y Leadscrew/SIMO mechanism

so it could be integrated in to other designs.  

(just accept the noise -- like an old steam engine -- 

just shoo away the moose it attracts)

[Jean-François Talbot]

I enjoyed the view and your comments.

The noise coming from it is very similar to what we hear in those old Ezra videos.

I do recall an engineer from PBC shining on with some comments about shims to the car, to ease the moose in heat issue. You may want to look that up in the forum.

And for the smoothie, the last command to print those smoothie board was made for the 4 axes board. Arthur and Co have designed a 5 axis board now. I would doubt at this point in time TL would have the backing necessary to get those print, work out bugs in the assembly and sell them. Well, for now.

There are other suppliers of smoothie. And I'd be dropping a note to the creator of the Azteeg X3 board. Last time I spoke with him, he was planning a smoothie run.

Jeff 

[Sean Mitchell]

I tried the shim solution, I used a business card to shim mine, and while it is quieter (along with 100 other tricks to make it quieter), the carriages are somewhat stickier.  I originally had a two-business-card thickness in there, but the carriages stalled on the ends of the rail.  If you try this, don't put much in there, otherwise it jams.

I'm happily running on a 4axis smoothie (bought myself), the 4axis works great so long as you don't want a dual extruder.

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========
Sean Mitchell

echo "zvgp...@tznvy.pbz" | tr '[a-m][n-z][A-M][N-Z]' '[n-z][a-m][N-Z][A-M]'

[John D]

Sean - I had mine up and running briefly on my 4-axis, but swapped back to ramps as I didn't see a compelling advantage to smoothie.  I've got mine pretty well tuned, but print quality north of about 150mm/s is just not acceptable for much more than rough testing...

I've also noticed in the last month or so that I've started skipping steps on the y-axis - I've re-lubricated, but not cured the problem as of yet....


As far as TL and Ez goes - his continued absence in the forum speaks volumes to the future of TL as anything other than an online parts store.

[Cozmic Ray]

Smoothieboard?

Is there Smoothieboard hardware and firmware for 3D printer?

Where an I find it?

Tnx

[John D]

Smoothieware was around before the A1 shipped, and is under active development.  http://smoothieware.org/

[Alastair Seggie]

CR

At the risk of sounding like an ass .....Stop being so lazy its the first result in google!

John you have more patience than me.

Al

[temo]

Hello

To be honest and fair, I think Ezra had the best/good intentions, but as a true entrepreneur, whose hart is in development and barrier braking he didn't obviously find the right people to take the daily boring task for him, that one has to cope with to get happy costumers.

I do wish him full recovery and hopefully we will in the future see a Ezra/TL that has grown in many ways on this experience. I for my part has really learn a lot from Ezra and this forum as a complete nob to 3D-printing.

Happy printing!

Terje

[Alastair Seggie]

On the smoothie front

I have been out of the loop but Arthur is close to having the 5axis ready for sale, the SW can do Cartesian, coreXY, Hbot, delta. Kilmet has done a similar bot as has either wolfnor or loxgen (I forget which) smoothie is alive and well if you want the latest from a far more reliable source head over to the smoothie IRC channel 0~)

Al

--

[Glenn Beer]

I have one of the 4axis smoothie boards running a Mini Kossel. Seems to be working fine except for some self created problems related to running wires w/o shielding. And a USB cable that is just too long. 

I really like that the sd card presents as a drive on the computer when connected. 

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[BusyBotz]

Thanks Jeff. I am reading the forum, and occasionally IRC. I have been holding off buying lead shot, rewiring, getting parts machined, etc., on the chance of a solution from TL. I suppose that is not going to happen but it was easier to wait than to re-engineer the printer. I saw the thread about the shims, and probably every other thread as well. Disappointing, but not unexpected. 

-Mitch

[Andrew McCalip]

Z

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[Cozmic Ray]

Hee Haw

I was not asking for "what is a smoothieboard"

I was asking about a smoothieboard Hardware/Firmware that is available 

to be used with a 3D printer,  NOT a general unavailable 5 axis beta smoothie

vaporware board.

Since NO one is producing them there must not be much demand for them.

Hee Haw

On Thursday, September 19, 2013 1:32:40 PM UTC-4, Alastair Seggie wrote:

CR

At the risk of sounding like an ass .....Stop being so lazy its the first result in google!

John you have more patience than me.

Al

On Thursday, 19 September 2013, Cozmic Ray wrote:

Smoothieboard?

Is there Smoothieboard hardware and firmware for 3D printer?

Where an I find it?

Tnx

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[John D]

I'm from down south - only one animal makes that noise.  Of course no one is interested in an ARM based board to run a three dee printer.  Nothing to see here CR, go about your business! :P

[Arthur Wolf]

Hello Hee !

Smoothieboard is not vaporware.

Cheers.

2013/9/19 Cozmic Ray <cozm...@gmail.com>

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[Rick Zehr]

Until it is generally available for purchase, it seems vaporous. Personally, I'd pay for the cost of hardware plus $100 for someone to put the proper connectors on a smoothie and set it up for an aluminatus-for-ramps swap-in.

[Chris Lapa]

Could not disagree more!

1. You do realise Ezra has taken on another full time job... Seems to me that he is perfectly "recovered".

2. The printers are shit... Sure, mechanically they are pretty good compared to whats out there. Electronics wise, is an absolute joke (I'm an Electronic Engineer), these machines are a perfect example of why companies shouldn't be allowed to sell products that use dev boards as a base. All you have to do is read this forum to realise that you probably shouldn't buy a TL printer, for that reason alone.

3. Wheres the communication??? Go to trinitylabs.com and look, there is no useful new information on the state of Trinity Labs, where peoples orders are, why the machines are having so many issues, what known issues there is, how to resolve those issues. There isn't even a link to this forum.

So to sum up, I'm pretty sick of Trinity Labs, and our dodgy Aluminatus sitting on the bench in our workshop.

[Rick Zehr]

#62 randomly skips y-axis steps if I turn max speed up past 400mm/sec. 

[Jean-François Talbot]

Rick,

I poked Arthur a lot before I decided to buy an X3 for my current build. Not that I would not have loved to use smoothie, its just that I needed a 5 axis, and the design wasnt ready then.

Then again, smoothie supply is hard to come by, and the choice of connectors already installed is lacking.

I'd love to put my hand on a 5  axis smothie, run it at 1/32 and ditch my rambo board...

Jeff

[Cozmic Ray]

JD

If No on is interested in a smoothieboard, why did Trinitylabs A1 start with 

a smoothie as electronics?

What electronics do you use or recommend?

Haw Hee

[Glenn Beer]

It has been available, but the stocks have been exhausted. The next version will have 5 drivers. There are rumors of a kickstarter for producing the next version.

[Jean-François Talbot]

John D is running an X3 in his A1...

[Frank]

Sean
With regard to the PBC SIMO shim solution.
I tried it also, however the clearance between the AB nut assembly and the bottom of the rails is vanishingly small
so I too was unable to insert a shim. See my " Rebuild Plans for #45" thread for the alternate solution which
is to cut a trench in the underside of the SIMO carriage. You don't need a mill, you can do it with a Dremel.
more details at http://www.r2-3d.media-conversions.net/printer/A1.rebuild.2.html

Anyone with questions about the PBC linear products used by TL should contact their sales engineer
directly,  Dwayne Williams, ddu...@gmail.com as he may be able to provide information to you directly.

I have not done significant testing (yet) as I'm still solving re-build problems. My initial take is that the
modifications to the SIMO carriage changed the Moose sounds only slightly. I did measure (but not change, yet)
my driver voltages and they are not anywhere near the suggested settings.

Frank Pirz
http://www.r2-3d.media-conversions.net/printer/Trinity.Labs.A1.html

[Jean-François Talbot]

Maybe have a look at this blog:

http://trinitylabs.com/blogs/news

And then visit:

http://trinitylabs.com/products/replacement-metalmagma-hotend-nozzles

I gather, for 5$ you can get your fixes.....

Jeff

[Jon Bondy]

The defect was not in the nozzle, in so far as I am aware: the defect was in the stainless steel tube.  I do not believe that this would fix the problems I had with the original hot end.

[Jim Morris]

Exactly the defect was the chamfer in the tube, the nozzles were fine.

To be honest I applied both published fixes and neither worked for PLA.

I finally replaced the tube with one from The Jolly Grim Reaper, and that did fix the problem, for both the original magma and the jhead magma.

http://3d-industries.myshopify.com/collections/prusa-spares/products/m6-ptfe-lined-thermal-barrier

[Jon Bondy]

Yes, the chamfer.

I hesitate to disassemble the hot end, for fear that in grabbing that stainless tube, I will either bend it or crimp it.

I thought the tube was threaded on both ends.  Am I correct?  Is the TJGR tube compatible (threads, etc)?  The picture of the part makes it seem short and the threads are not apparent.

Jon

[Jim Morris]

Yes it is 100% compatible, I have fitted it to what was left of my magmas.

If you contact thejollygrimreap on IRC and tell him you are trying to fix a magma he may sell you some at a discount ;)

[John D]

Jim, Jon - Talk to TJGR first - I think all of his Magma fixes involve a PTFE liner, which means 245c max operating temp....

[Jon Bondy]

Who actually manufactured those hot ends?  Why are they not stepping up to perform the repairs, under warranty, if they manufactured the hot ends incorrectly?

[thejolly grimreaper]

Trinity labs was who manufactured them sealed and assembled them,  the magma is actually a variant of the Aluhotend(version 2)  which is what i produce and is based on my design (i am up to v4 going onto v5)

however it is only recently(the last week) and thanks to the people at reprapdiscount that i actually have a TL produced version in my hand, so far from what i've measured so far there's been a little more than a few changes and i have my concerns, but i'll be able to sit down and have a better look at them when i get back from sydney

my current recommendation to fix them and get them working is to replace the thermal barrier with my more up to date one that has been linked in previous posts, the problem that can occur is the sealant used at TL to seal up the hotend is difficult to remove and may result in damage to the hotend in the process, ( i recommended muffler putty , and still do )

currently anyone who wants to turn a non-working magma into a working magma here is a link to the ptfe lined thermal barrier 

http://3d-industries.myshopify.com/collections/prusa-spares/products/m6-ptfe-lined-thermal-barrier

the other option is to send it to me and i'll rebuild the hotend with the ptfe lined thermal barrier and reseal it, so far no one has taken that up yet,

currently TL has the drawings of the thermal barrier linked above and probably could have done a small batch of them by now, to the best of my knowledge TL is probably going to distance it'self from the magma (as is evident by removal from the TL site)

i have tried to talk to TL about this, and will try again next week, however i have little time and patience for short emails and vague replies stretching over weeks, to put it bluntly ATTN: anyone at TL we need to F*&^*% talk ( and i mean sooner rather than later )

[John D]

Ez had 'em made.  There were - on the first batch - the ones that did not have the brass j-head style heater block - at least four fundamental problems.  1] The ends of the SS barrel were incorrectly chamfered.  2] There was not enough thread left on the "cold" end to allow heat transfer to the heat sink, 3] the nozzles where not drilled deep enough, and 4] the inside of the SS barrel on at least a few was drilled quite shoddily - as if it were drilled from both ends rather than through and through.

[Jon Bondy]

What a great response!  Thank you!

For me, personally, my main concern is getting a hot end that is not limited to 240 C.  If you can remanufacture mine so that it is all metal, then I would happily send it to you!  Of course, the cost of the postage both ways, and the parts, would likely exceed the cost of a new hot end!

Jon

[thejolly grimreaper]

the current magma should be able to handle nylon and polycarbonate (even with all the defects), most of the reports i've heard so far centre around pla and abs jamming, 

any rebuild i do on a magma will have to have a ptfeliner put in there because i don't have stock of the same type of thermal barrier ( i never produced a 3mm high temp aluhotend, thats part of the reason the magma came about in the first place ) 

for all high temp printing i always recommend people go with a 1.75mm hotend as they are easier to produce and make very reliable due to the filament passing through the hotend at a faster rate than 3mm, this is one of the key problems i think with the magma and pla

if you don't mind the switch to 1.75mm i can rebuild one of my older "Aluhotend-1.75mm-HT" hotends which worked well for most of the chinese pla and abs (few issues with the odd fluro color) and sell that to you at a reasonable price. 

as with hightemp printing with 3mm  i'm seriously starting to doubt weather it's even really as feasable as first thought, the other 3mm hotends have had reports of similar jamming issues with 3mm,  i know there is a diameter issue that is present in even the highend expensive filament which i think has had a hand in hotend failures, 

you are likely correct by the time you post your hotend here then i rebuild it and send it back it would likely workout cheaper to buy another hotend, i currently have mine on sale for $38 with free shipping, both of them are ptfe lined

if you are open to using 1.75mm for the high temp printing feel free to email me  thejollyg...@gmail.com we can likely work somthing out

[Chris Cecil]

How do these vary at all from the prints you supplied?  https://docs.google.com/file/d/1PKpNMRNjuoaKxEg_MB0XIfmKwZbOYhN7jyuYJ0IKx2NqFX3SQkLPwJ3U3EEd/edit?usp=sharing   The only places it does not match these prints exactly is the places where numbers are missing.  If they would have differed from the prints at all (at least in any place where they had numbers) I would have returned them to the machinist for rework. 

The chamfer on the barrel is specifically called out on the print...but the lengths are not...so who's defect was it?

[Zebulon Minor]

Ezra, Regan or Josh,

Please contact me so we can sort out the matter of the $1200 that you still owe me (re: order #1510). I have sent e-mail messages but have not heard back from you. If I do not hear back from you I will have to resort to plan B. Please do not let that happen, it would most likely prove to be much more costly for you than the measly $1200. Also, plan B would involve, among other aspects, a permanent Googleable document of your business practices.  

Best regards,

JML 

[Jean-François Talbot]

So long TL.

It has been a good run. I am sad to see you guys go.

And for people that might want to stock up:

Jeff

[John D]

Looks like all of the filament has been shifted already - not a lot of interesting stuff left even at 35% off - I'll wait for the next level of the fire sale before picking up spares for the A1.

[Cozmic Ray]

Is the Aluminatus A1 design open source now?

Is Trinity selling the design?   Licensing it to someone?

Since there is NO Trinity  --- is there any claim to the design?

[John Stevenson]

As far as i know it was always open source. ..?

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[temo]

Hello

Any link to the shop, and the sale?

Terje

kl. 22:52:02 UTC+2 mandag 29. juli 2013 skrev trinitylabs-talk følgende:

[ChrisHS]

Too late it's already closed.

http://trinitylabs.com/

Chris