Re: Comments don't get included in notification

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RjOllos

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Oct 9, 2012, 7:41:50 PM10/9/12

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On Monday, October 8, 2012 3:34:08 PM UTC-7, Todd Freese wrote:

Since upgrading to v12.3 from v11 my notification emails have changed strangely.

If you add a comment to the ticket and then close the ticket, the email only shows the status change. I would like it to contain the last comment and the status change.

Just a guess ... are you using a custom template for emails? Can you confirm that you aren't using the AnnouncerPlugin?

Todd Freese

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Oct 11, 2012, 9:11:10 PM10/11/12

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No custom template and not using AnnoucerPlugin. Just a stock install on Mac.

Todd

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