Nick,
The little plastic/rubber piece is not structural, but you want to
replace it to keep water from getting into the rod, especially if it is
the butt section.
If they have a hard time at Orvis fixing it, I would use RTV caulk. It
is flexible, handles temperature variations and stays soft.
As for storing rods, I like the rod carrying case that has a reel
pouch. If you reel the hook into the tip top, you can take the rod
apart, fold it up and put it into the case. They you can take it out
and put it together quickly.
Always case your rod. Otherwise they will break. the tip will get
caught or slammed in the trunk or someone will put something heavy on
top of it.
Carl
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