Spanning Sync Deleting all contacts email & phone

[oblio]

I can't use Spanning Sync if I cannot trust it.  (But I desperately *do* hope to be able to use it.)

I signedup to sync my gmail account over to my OSX lion mail local account.

All seems correct, execpt that *all* of my contacts have had their email addresses and phone numbers stripped.

They still have first / last names and still have notes attatched to each.

but all other info has been deleted from both Gmail and from the newly synced applemail.

I am doing a bi-directional sync and the original contacts were in gmail.

obviously I cannot risk spanning sync going forward, if this kind of behavior is possible.

(I am hoping I did something wrong, and as long as i never do that again, this will never happen again.)

any help will be great!

--dan

[byron.shaheen]

Hi Dan,

Could you send us a troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
sup...@spanningsync.com

Please include some specific examples of data that did not sync
correctly from Google to Address Book.

Thanks,

Byron

---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com