Keychain issues

[Peter Ryan]

I have three users at a firm all of whom are experiencing the same issue.  Each time Spanning Sync attempts to sync with Google the Keychain asks for permission to Always Allow, Allow or Deny.  I selected Always Allow for each user, yet the issue is persistent.

Users are running 10.6.7, and I'm in the process of updating them.  I'm going to verify that each Spanning Sync client is up to date.

Is there anything else I can do?  If I delete the Spanning Sync keychain entry will it be rebuilt at the next attempted authentication?

Thanks

Pete

[byron.shaheen]

H Peter,

The "Always Allow, Allow or Deny" alert is coming from the Apple
Keychain Manager, not Spanning Sync. You obviously should only have
to pick "Always Allow" only once, so I would suggest replacing the
Spanning Sync keychain items:

* Quit out of System Preferences (if open)
* Open Keychain Access (in /Applications/Utilities)
* Select "All Items" from the Category list on the left
* Search for "spanning"
* Delete all matching items
* Open the Spanning Sync pref pane
* Enter your account information

The first time Keychain Manager asked, make sure you "Always Allow"
the access. You will probably be asked twice, so answer "Always
Allow" for each one and you shouldn't see that prompt again.

Please let me know if you have any questions.

Thanks,

Byron

---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com