SipXcom 16.12.1 IVR Down

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Tommy Dome

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Mar 22, 2017, 2:01:32 PM3/22/17
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I have a SipXcom 16.12.1. Currently the auto attendant and all IVR functionality is down. Checking the sipivr.log file I see the following

"2017-03-22T17:47:17.292000Z":36:sipXivr:INFO:www.oympbx.com:SocketListener0-3:00000000:sipxivr:"Mwistatus::doGet 50...@xxxxx.com"
"2017-03-22T17:47:26.011000Z":1:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Starting Hazelcast instance"
"2017-03-22T17:47:27.355000Z":2:sipXivr:WARNING:www.oympbx.com:hz._hzInstance_1_hazelcast-sipxecs.IO.thread-in-1:00000000:ReadHandler:"[192.168.9.222]:6702 [hazelcast-$
"2017-03-22T17:47:34.501000Z":3:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Configuration::loadXML Loading autoattendants.xml configuration"
"2017-03-22T17:47:34.559000Z":4:sipXivr:WARNING:www.oympbx.com:main:00000000:ServletHandler:"pathSpec should start with '/' or '*' : mwi"
"2017-03-22T17:47:34.560000Z":5:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Adding Servlet mwistatus on mwi"
"2017-03-22T17:47:34.561000Z":6:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Adding Servlet mailbox on /mailbox/*"
"2017-03-22T17:47:34.561000Z":7:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Adding Servlet media on /media/*"
"2017-03-22T17:47:34.561000Z":8:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Adding Servlet recording on /recording/*"
"2017-03-22T17:47:34.562000Z":9:sipXivr:INFO:www.oympbx.com:main:00000000:sipxivr:"Adding Servlet manage on /manage/*"

and

"2017-03-22T17:28:39.759000Z":89:sipXivr:WARNING:www.oympbx.com:SocketListener0-3:00000000:ServletHandler:"Error for /mwi?identity=5300%40oympbx.com&eventtype=message-$
java.lang.InternalError
        at sun.misc.URLClassPath$JarLoader.getResource(URLClassPath.java:784)
        at sun.misc.URLClassPath.getResource(URLClassPath.java:189)
        at java.net.URLClassLoader$1.run(URLClassLoader.java:209)
        at java.security.AccessController.doPrivileged(Native Method)
        at java.net.URLClassLoader.findClass(URLClassLoader.java:205)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:323)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:316)
        at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:296)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:268)
        at java.util.ResourceBundle$RBClassLoader.loadClass(ResourceBundle.java:459)
        at java.util.ResourceBundle$Control.newBundle(ResourceBundle.java:2402)
        at java.util.ResourceBundle.loadBundle(ResourceBundle.java:1424)
        at java.util.ResourceBundle.findBundle(ResourceBundle.java:1383)
        at java.util.ResourceBundle.findBundle(ResourceBundle.java:1310)
        at java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1252)
        at java.util.ResourceBundle.getBundle(ResourceBundle.java:730)
        at java.util.logging.Level.getLocalizedLevelName(Level.java:259)
        at java.util.logging.SimpleFormatter.format(SimpleFormatter.java:86)
        at java.util.logging.StreamHandler.publish(StreamHandler.java:196)
        at java.util.logging.ConsoleHandler.publish(ConsoleHandler.java:105)
        at java.util.logging.Logger.log(Logger.java:573)
        at java.util.logging.Logger.doLog(Logger.java:598)
        at java.util.logging.Logger.log(Logger.java:687)
        at com.mongodb.DBPortPool.gotError(DBPortPool.java:240)
        at com.mongodb.DBTCPConnector$MyPort.error(DBTCPConnector.java:443)
        at com.mongodb.DBTCPConnector.innerCall(DBTCPConnector.java:249)
        at com.mongodb.DBTCPConnector.call(DBTCPConnector.java:216)
        at com.mongodb.DBApiLayer$MyCollection.__find(DBApiLayer.java:288)
        at com.mongodb.DBApiLayer$MyCollection.__find(DBApiLayer.java:273)
        at com.mongodb.DBCollection.findOne(DBCollection.java:728)
    at java.util.ResourceBundle$Control.newBundle(ResourceBundle.java:2402)
        at java.util.ResourceBundle.loadBundle(ResourceBundle.java:1424)
        at java.util.ResourceBundle.findBundle(ResourceBundle.java:1383)
        at java.util.ResourceBundle.findBundle(ResourceBundle.java:1310)
        at java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1252)
        at java.util.ResourceBundle.getBundle(ResourceBundle.java:730)
        at java.util.logging.Level.getLocalizedLevelName(Level.java:259)
        at java.util.logging.SimpleFormatter.format(SimpleFormatter.java:86)
        at java.util.logging.StreamHandler.publish(StreamHandler.java:196)
        at java.util.logging.ConsoleHandler.publish(ConsoleHandler.java:105)
        at java.util.logging.Logger.log(Logger.java:573)
        at java.util.logging.Logger.doLog(Logger.java:598)
        at java.util.logging.Logger.log(Logger.java:687)
        at com.mongodb.DBPortPool.gotError(DBPortPool.java:240)
        at com.mongodb.DBTCPConnector$MyPort.error(DBTCPConnector.java:443)
        at com.mongodb.DBTCPConnector.innerCall(DBTCPConnector.java:249)
        at com.mongodb.DBTCPConnector.call(DBTCPConnector.java:216)
        at com.mongodb.DBApiLayer$MyCollection.__find(DBApiLayer.java:288)
        at com.mongodb.DBApiLayer$MyCollection.__find(DBApiLayer.java:273)
        at com.mongodb.DBCollection.findOne(DBCollection.java:728)
        at com.mongodb.DBCollection.findOne(DBCollection.java:670)
        at org.sipfoundry.commons.userdb.ValidUsers.getUser(ValidUsers.java:275)
        at org.sipfoundry.voicemail.Mwistatus.doGet(Mwistatus.java:62)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:596)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:427)
        at org.mortbay.jetty.servlet.ServletHandler.dispatch(ServletHandler.java:665)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:567)
        at org.sipfoundry.sipxivr.rest.SipxIvrServletHandler.handle(SipxIvrServletHandler.java:52)
        at org.mortbay.http.HttpContext.handle(HttpContext.java:1565)
        at org.mortbay.http.HttpContext.handle(HttpContext.java:1517)
        at org.mortbay.http.HttpServer.service(HttpServer.java:954)
        at org.mortbay.http.HttpConnection.service(HttpConnection.java:814)
        at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:981)
        at org.mortbay.http.HttpConnection.handle(HttpConnection.java:831)
        at org.mortbay.http.SocketListener.handleConnection(SocketListener.java:244)
        at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:357)
        at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)
Caused by: java.io.FileNotFoundException: /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.39.x86_64/jre/lib/ext/localedata.jar
 at sun.misc.URLClassPath$JarLoader.getJarFile(URLClassPath.java:672)
        at sun.misc.URLClassPath$JarLoader.access$600(URLClassPath.java:559)
        at sun.misc.URLClassPath$JarLoader$1.run(URLClassPath.java:628)
        at java.security.AccessController.doPrivileged(Native Method)
        at sun.misc.URLClassPath$JarLoader.ensureOpen(URLClassPath.java:620)
        at sun.misc.URLClassPath$JarLoader.getResource(URLClassPath.java:782)
        ... 47 more


I have the voicemail set to DEBUG for logs but I am not getting anything beyond what I am seeing other than normal logging for MWI. Looks like an issue with Java or Mongo but I am not sure where to start. Any help would be greatly appreciated

George Niculae

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Mar 22, 2017, 2:18:26 PM3/22/17
to Tommy Dome, sipxcom-users
Here's the problem 

Caused by: java.io.FileNotFoundException: /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.39.x86_64/jre/lib/ext/localedata.jar

You should have java 7, probably you changed something on system if it previously worked

George

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Tommy Laino

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Mar 22, 2017, 2:19:47 PM3/22/17
to George Niculae, Dome, sipxcom-users
I actually haven't changed anything. Got a call this morning and have been working on it since. Did a update to 16.12.1 but to no avail. How to update to Java 7?

To view this discussion on the web visit https://groups.google.com/d/msgid/sipxcom-users/CAPMdFuj15Vv2uSpsnUoijdqF2Et%3DFZ-EMcYzwzKKix3oEtYfnA%40mail.gmail.com.

Tommy Laino

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Mar 22, 2017, 2:21:06 PM3/22/17
to George Niculae, Tommy Dome, sipxcom-users

I also see that sipxfreeswitch is stopped and I cant get it restarted. It fails when I run service sipxfreeswitch start or restart

 

Thank you,

Tommy Laino

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No virus found in this message.
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Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

George Niculae

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Mar 22, 2017, 2:26:08 PM3/22/17
to Tommy Laino, Tommy Dome, sipxco...@googlegroups.com
Check output for

java -version

To change it, use

sudo update-alternatives --config java

and pick java 7 if installed, then restart IVR. Freeswitch probably is a different issue, you could check fs logs to see why it fails

George

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Tommy Laino

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Mar 22, 2017, 2:28:48 PM3/22/17
to George Niculae, Tommy Dome, sipxco...@googlegroups.com

This is the output

 

  1           /usr/lib/jvm/jre-1.6.0-openjdk.x86_64/bin/java

*+ 2           /usr/lib/jvm/jre-1.7.0-openjdk.x86_64/bin/java

 

Looks like Java 7 is selected. Still not working after selecting and restarting sipxivr

 

Thank you,

Tommy Laino

 

From: George Niculae [mailto:geo...@ezuce.com]
Sent: Wednesday, March 22, 2017 2:26 PM
To: Tommy Laino
Cc: Tommy Dome; sipxco...@googlegroups.com
Subject: RE: [sipxcom-users] SipXcom 16.12.1 IVR Down

 

Check output for

 

java -version

 

To change it, use

 

sudo update-alternatives --config java

 

and pick java 7 if installed, then restart IVR. Freeswitch probably is a different issue, you could check fs logs to see why it fails

 

George

On Mar 22, 2017 8:21 PM, "Tommy Laino" <toml...@gmail.com> wrote:

I also see that sipxfreeswitch is stopped and I cant get it restarted. It fails when I run service sipxfreeswitch start or restart

 

Thank you,

Tommy Laino

 

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For more options, visit https://groups.google.com/d/optout.

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

Tommy Laino

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Mar 22, 2017, 2:30:55 PM3/22/17
to George Niculae, Tommy Dome, sipxco...@googlegroups.com

This is the output from freeswitch.log

 

2017-03-21 20:21:39.871760 [ERR] switch_core_sqldb.c:789 SQL ERR [database disk image is malformed]

2017-03-21 20:21:39.971758 [CRIT] switch_core_sqldb.c:1085 SQL thread unable to commit transaction, records lost!

2017-03-21 20:22:02.831749 [NOTICE] sofia.c:628 Hangup sofia/oympbx.com/53...@oympbx.com [CS_EXECUTE] [NORMAL_CLEARING]

2017-03-21 20:22:02.851746 [NOTICE] switch_ivr_bridge.c:669 Hangup sofia/oympbx.com/sip:I...@192.168.9.222:15060 [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]

2017-03-21 20:22:02.851746 [NOTICE] switch_core_session.c:1400 Session 63697 (sofia/oympbx.com/sip:I...@192.168.9.222:15060) Ended

2017-03-21 20:22:02.851746 [NOTICE] switch_core_session.c:1402 Close Channel sofia/oympbx.com/sip:I...@192.168.9.222:15060 [CS_DESTROY]

2017-03-21 20:22:02.851746 [NOTICE] switch_core_session.c:1400 Session 63696 (sofia/oympbx.com/53...@oympbx.com) Ended

2017-03-21 20:22:02.851746 [NOTICE] switch_core_session.c:1402 Close Channel sofia/oympbx.com/53...@oympbx.com [CS_DESTROY]

2017-03-21 20:22:02.871745 [NOTICE] sofia.c:628 Hangup sofia/oympbx.com/53...@192.168.9.222 [CS_EXECUTE] [NORMAL_CLEARING]

2017-03-21 20:22:02.871745 [NOTICE] switch_core_session.c:1400 Session 63698 (sofia/oympbx.com/53...@192.168.9.222) Ended

2017-03-21 20:22:02.871745 [NOTICE] switch_core_session.c:1402 Close Channel sofia/oympbx.com/53...@192.168.9.222 [CS_DESTROY]

 

Thank you,

Tommy Laino

 

From: George Niculae [mailto:geo...@ezuce.com]

Sent: Wednesday, March 22, 2017 2:26 PM
To: Tommy Laino
Cc: Tommy Dome; sipxco...@googlegroups.com

Subject: RE: [sipxcom-users] SipXcom 16.12.1 IVR Down

Check output for

 

java -version

 

To change it, use

 

sudo update-alternatives --config java

 

and pick java 7 if installed, then restart IVR. Freeswitch probably is a different issue, you could check fs logs to see why it fails

 

George

On Mar 22, 2017 8:21 PM, "Tommy Laino" <toml...@gmail.com> wrote:

I also see that sipxfreeswitch is stopped and I cant get it restarted. It fails when I run service sipxfreeswitch start or restart

 

Thank you,

Tommy Laino

 

To unsubscribe from this group and stop receiving emails from it, send an email to sipxcom-user...@googlegroups.com.

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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

George Niculae

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Mar 22, 2017, 2:32:07 PM3/22/17
to Tommy Laino, sipxco...@googlegroups.com, Tommy Dome
Does java -version show the correct version?

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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

Dome Industries

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Mar 22, 2017, 2:34:13 PM3/22/17
to George Niculae, sipxcom-users, Tommy Laino
Yes it shows java version 1.7.0_131

George Niculae

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Mar 22, 2017, 2:34:15 PM3/22/17
to Tommy Laino, sipxco...@googlegroups.com, Tommy Dome
Re FS  - probably you have corrupt disk, try deleting /var/sipxdata/tmp/freeswitch  restart service and see if you get rid of errors

George

Tommy Laino

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Mar 22, 2017, 2:49:19 PM3/22/17
to George Niculae, sipxco...@googlegroups.com, Tommy Dome

That did it. Fixed my IVR issue as well.

 

Thanks as always for all your help George

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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.8007 / Virus Database: 4756/14124 - Release Date: 03/16/17

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