HTTP ERROR: 404 /sipxconfig/app Not Found RequestURI=/sipxconfig/app on 14.04 Update 4

[pmkr...@gmail.com]

I built a new SipXcom 14.04 Update 4 system on Thursday, restored a customer 4.6 system to that system and then made changes (dialplan, new trunk, etc).

I re-started that system this morning - keep getting this error in my browser.
 

HTTP ERROR: 404

/sipxconfig/app Not Found

RequestURI=/sipxconfig/app

System was built using centos minimal and then yum install sipxcom.

Is there a quick list of things to check/reset to work around this issue? Sipxconfig.log does appear to show any messages, mongod daemon is running as are all sipx services.

Any guidance appreciated.

Peter

[George Niculae]

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[Tommy Laino]

Peter,

Had a similar situation after upgrading to the same release. I restarted sipxconfig and that fixed it.

[pmkr...@gmail.com]

Thanks George and Tommy for the quick responses. Restarting sipxconfig, sipxecs services, or rebooting server did not resolve issue. There is not quoted text in the browser - just what is shown in the initial post.

I did find this message in the sipxconfig.log while looking at it more closely ... this is followed by unknown source messages.

org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 11 i
n XML document from URL [jar:file:/usr/share/java/sipXecs/sipXconfig/plugins/sip
Xcom.jar!/sipxplugin2.beans.xml] is invalid; nested exception is org.xml.sax.SAX
ParseException; lineNumber: 11; columnNumber: 76; cvc-elt.1: Cannot find the dec
laration of element 'beans'.

 at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Un
known Source)
        at org.apache.xerces.util.ErrorHandlerWrapper.error(Unknown Source)
        at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
        at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
        at org.apache.xerces.impl.xs.XMLSchemaValidator.handleStartElement(Unkno
wn Source)
        at org.apache.xerces.impl.xs.XMLSchemaValidator.startElement(Unknown Sou
rce)
        at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unkn
own Source)
        at org.apache.xerces.impl.XMLNSDocumentScannerImpl$NSContentDispatcher.s
canRootElementHook(Unknown Source)
        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContent
Dispatcher.dispatch(Unknown Source)
        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Un
known Source)

Peter

[Mircea Carasel]

Peter,

could you check if you can reach www.springframework.org from your primary node (try ping )

Also please send us /usr/share/java/sipXecs/sipXconfig/plugins/sipXcom.jar

Thanks

Mircea

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[pmkr...@gmail.com]

Hi Mircea - thanks for the response. We need to get this server built for a new office move, so decided to rebuild from scratch using the tested 14.04 update 4 ISO from a CDROM drive. I build the system last Thursday during my travels using Centos minimal from a thumb drive and then yum install sipxecs using the repo file specified in another thread.

This time when update 4 came up, I got the same HTTP: 404 error initially - I tried from multiple browsers. It went away when the sipxconfig service was restarted.

I applied my restore of the 4.6 customer configuration - then reset the superadmin password. so I can get into the restored system. The first time through, I encounter these errors and password is not reset.

The second time executing sipxconfig reset-admin, no errors appear and the password is reset.

Log is attached.

All the best
Peter

[root@pbx ~]# service sipxecs stop
[root@pbx ~]# /etc/init.d/sipxconfig reset-admin
log4j:WARN No such property [conversionPattern] in org.sipfoundry.commons.log4j.            SipFoundryLayout.
org.springframework.beans.factory.access.BootstrapException: Unable to initializ            e group definition. Group resource name [classpath*:beanRefContext.xml], factory             key [servicelayer-context]; nested exception is org.springframework.beans.facto            ry.BeanCreationException: Error creating bean with name 'servicelayer-context' d            efined in URL [jar:file:/usr/share/java/sipXecs/sipXconfig/sipxconfig-neoconf.ja            r!/beanRefContext.xml]: Instantiation of bean failed; nested exception is org.sp            ringframework.beans.BeanInstantiationException: Could not instantiate bean class             [org.springframework.context.support.ClassPathXmlApplicationContext]: Construct            or threw exception; nested exception is org.springframework.beans.factory.xml.Xm            lBeanDefinitionStoreException: Line 11 in XML document from URL [jar:file:/usr/s            hare/java/sipXecs/sipXconfig/plugins/sipXcom.jar!/sipxplugin2.beans.xml] is inva            lid; nested exception is org.xml.sax.SAXParseException; lineNumber: 11; columnNu            mber: 76; cvc-elt.1: Cannot find the declaration of element 'beans'.
        at org.springframework.beans.factory.access.SingletonBeanFactoryLocator.            useBeanFactory(SingletonBeanFactoryLocator.java:386)
        at org.sipfoundry.sipxconfig.common.SystemTaskRunner.runMain(SystemTaskR            unner.java:40)
        at org.sipfoundry.sipxconfig.common.SystemTaskRunner.main(SystemTaskRunn            er.java:27)
Caused by: org.springframework.beans.factory.BeanCreationException: Error creati            ng bean with name 'servicelayer-context' defined in URL [jar:file:/usr/share/jav            a/sipXecs/sipXconfig/sipxconfig-neoconf.jar!/beanRefContext.xml]: Instantiation             of bean failed; nested exception is org.springframework.beans.BeanInstantiationE            xception: Could not instantiate bean class [org.springframework.context.support.            ClassPathXmlApplicationContext]: Constructor threw exception; nested exception i            s org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 11             in XML document from URL [jar:file:/usr/share/java/sipXecs/sipXconfig/plugins/s            ipXcom.jar!/sipxplugin2.beans.xml] is invalid; nested exception is org.xml.sax.S            AXParseException; lineNumber: 11; columnNumber: 76; cvc-elt.1: Cannot find the d            eclaration of element 'beans'.
        at org.springframework.beans.factory.support.ConstructorResolver.autowir            eConstructor(ConstructorResolver.java:288)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBean            Factory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1035)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBean            Factory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:939)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBean            Factory.doCreateBean(AbstractAutowireCapableBeanFactory.java:485)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBean            Factory.createBean(AbstractAutowireCapableBeanFactory.java:456)
        at org.springframework.beans.factory.support.AbstractBeanFactory$1.getOb            ject(AbstractBeanFactory.java:294)
        at org.springframework.beans.factory.support.DefaultSingletonBeanRegistr            y.getSingleton(DefaultSingletonBeanRegistry.java:225)
        at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBe            an(AbstractBeanFactory.java:291)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean            (AbstractBeanFactory.java:193)
        at org.springframework.beans.factory.support.DefaultListableBeanFactory.            preInstantiateSingletons(DefaultListableBeanFactory.java:607)
        at org.springframework.context.support.AbstractApplicationContext.finish            BeanFactoryInitialization(AbstractApplicationContext.java:925)
        at org.springframework.context.support.AbstractApplicationContext.refres            h(AbstractApplicationContext.java:472)
        at org.springframework.context.access.ContextSingletonBeanFactoryLocator            .initializeDefinition(ContextSingletonBeanFactoryLocator.java:143)
        at org.springframework.beans.factory.access.SingletonBeanFactoryLocator.            useBeanFactory(SingletonBeanFactoryLocator.java:381)
        ... 2 more
Caused by: org.springframework.beans.BeanInstantiationException: Could not insta            ntiate bean class [org.springframework.context.support.ClassPathXmlApplicationCo            ntext]: Constructor threw exception; nested exception is org.springframework.bea            ns.factory.xml.XmlBeanDefinitionStoreException: Line 11 in XML document from URL             [jar:file:/usr/share/java/sipXecs/sipXconfig/plugins/sipXcom.jar!/sipxplugin2.b            eans.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNum            ber: 11; columnNumber: 76; cvc-elt.1: Cannot find the declaration of element 'be            ans'.
        at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:1            62)
        at org.springframework.beans.factory.support.SimpleInstantiationStrategy            .instantiate(SimpleInstantiationStrategy.java:121)
        at org.springframework.beans.factory.support.ConstructorResolver.autowir            eConstructor(ConstructorResolver.java:280)
        ... 15 more
Caused by: org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException            : Line 11 in XML document from URL [jar:file:/usr/share/java/sipXecs/sipXconfig/            plugins/sipXcom.jar!/sipxplugin2.beans.xml] is invalid; nested exception is org.            xml.sax.SAXParseException; lineNumber: 11; columnNumber: 76; cvc-elt.1: Cannot f            ind the declaration of element 'beans'.
        at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadB            eanDefinitions(XmlBeanDefinitionReader.java:396)
        at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBea            nDefinitions(XmlBeanDefinitionReader.java:334)
        at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBea            nDefinitions(XmlBeanDefinitionReader.java:302)
        at org.springframework.beans.factory.support.AbstractBeanDefinitionReade            r.loadBeanDefinitions(AbstractBeanDefinitionReader.java:174)
        at org.springframework.beans.factory.support.AbstractBeanDefinitionReade            r.loadBeanDefinitions(AbstractBeanDefinitionReader.java:209)
        at org.springframework.beans.factory.support.AbstractBeanDefinitionReade            r.loadBeanDefinitions(AbstractBeanDefinitionReader.java:180)
        at org.springframework.beans.factory.support.AbstractBeanDefinitionReade            r.loadBeanDefinitions(AbstractBeanDefinitionReader.java:243)
        at org.springframework.context.support.AbstractXmlApplicationContext.loa            dBeanDefinitions(AbstractXmlApplicationContext.java:127)
        at org.springframework.context.support.AbstractXmlApplicationContext.loa            dBeanDefinitions(AbstractXmlApplicationContext.java:93)
        at org.springframework.context.support.AbstractRefreshableApplicationCon            text.refreshBeanFactory(AbstractRefreshableApplicationContext.java:131)
        at org.springframework.context.support.AbstractApplicationContext.obtain            FreshBeanFactory(AbstractApplicationContext.java:530)
        at org.springframework.context.support.AbstractApplicationContext.refres            h(AbstractApplicationContext.java:444)
        at org.springframework.context.support.ClassPathXmlApplicationContext.<i            nit>(ClassPathXmlApplicationContext.java:139)
        at org.springframework.context.support.ClassPathXmlApplicationContext.<i            nit>(ClassPathXmlApplicationContext.java:93)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct            orAccessorImpl.java:57)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC            onstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:526)
        at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:1            47)
        ... 17 more
Caused by: org.xml.sax.SAXParseException; lineNumber: 11; columnNumber: 76; cvc-            elt.1: Cannot find the declaration of element 'beans'.

        at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Un            known Source)
        at org.apache.xerces.util.ErrorHandlerWrapper.error(Unknown Source)
        at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
        at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
        at org.apache.xerces.impl.xs.XMLSchemaValidator.handleStartElement(Unkno            wn Source)
        at org.apache.xerces.impl.xs.XMLSchemaValidator.startElement(Unknown Sou            rce)
        at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unkn            own Source)
        at org.apache.xerces.impl.XMLNSDocumentScannerImpl$NSContentDispatcher.s            canRootElementHook(Unknown Source)
        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContent            Dispatcher.dispatch(Unknown Source)
        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Un            known Source)

        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
        at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
        at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
        at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
        at org.springframework.beans.factory.xml.DefaultDocumentLoader.loadDocum            ent(DefaultDocumentLoader.java:75)
        at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadB            eanDefinitions(XmlBeanDefinitionReader.java:388)
        ... 35 more

[pmkr...@gmail.com]

I just rebooted the sipXcom 14.04 update 4 customer restored configuration and am back to the same place as in the beginning of this thread.

It appears that running sipxconfig reset-admin on a working 14.04 system after a 14.04 restore causes this issue.

Pings to www.springframework.org are successful btw ...

Peter

[Mircea Carasel]

Peter,

I tested your scenario on a 14.04 update 4 system but I can't reproduce any issue.

Please attach /usr/share/java/sipXecs/sipXconfig/plugins/sipXcom.jar and entire sipxconfig.log to see all error stack

Thanks

Mircea

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[pmkr...@gmail.com]

Hi Mircea,

For some reason, I'm unable to attach files to this forum - the attach files icon is nowhere to be found in my Google groups setup. My email is pe...@louisavoice.com - be glad to send requested information off-line.

Peter

[George Niculae]

Peter, would help to add

162.159.245.187 www.springframework.org

in /etc/hosts for the moment and restart sipxconfig app then see if it works

George

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[Mircea Carasel]

Peter,

I tested your sipxcom.jar and there is no issue with it. 

I still think that the problem is that the system does not properly resolve www.springframework.org

Please follow steps George recommended and let us know

Mircea

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[Mircea Carasel]

The only way I was able to reproduce the exact error was to disconnect from the internet and restart sipxcom.

Putting back network connection and restarting again sipxcom everything was back to normal

Mircea

[pmkr...@gmail.com]

Hi Mircea/George - many, many thanks for the time and efforts in tracking this issue down (know this can take time). We shipped a customer system this evening and gave them the heads-up that they need Internet connectivity to access the GUI.

I have a question and a suggestion. Question - can you provide a brief explanation of the www.springframework.org dependency, importance for Internet connectivity during startup, and whether this is a recent change? We have been working with Sipx systems for nearly 2 years, often offline when there is no network connectivity, and this is the first time we have seen this issue.

Suggestion - if Internet connectivity is the new norm, can we add a comment to the sipxecs-setup script that alerts users to the need for Internet connectivity when SipXcom reboots? I'd be glad to submit a Jira if required.

All the best
Peter

[George Niculae]

Peter,

That's an issue we'll address.

Thanks,

George

[Mircea Carasel]

Peter, 

We made a fix for the issue

http://jira.sipxcom.org/browse/SIPX-16

You can try 14.04 build from stage:

[sipXecs]
name=sipXecs software for CentOS $releasever - $basearch
baseurl=http://download.sipxcom.org/pub/14.04-stable/CentOS_$releasever/$basearch
gpgcheck=0

Mircea

[pmkr...@gmail.com]

Thanks Mircea - the fix appears to resolve this issue. However in building this lab system, I notice the following DNS errors every 30 seconds following a stun request - any idea where this is coming from? NAT-traversal setting on this system is 'static ip address'.

Peter

[Michael Picher]

This is a reverse lookup...  We had somebody run into this with syslog doing this reverse lookup.

You can disable this behavior by adding a -x flag to the rsyslogd options in /etc/sysconfig/rsyslog

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[pmkr...@gmail.com]

That worked, but only after restarting the sipXcom server - it not take after restarting rsyslog.

Many thanks Mike.