Do random logouts still occur in version 10.x?

[RedDot in Toronto]

Hello,

There's an issue most of us have experiences with CMS where it kicks
all logged in users out while they are working. Does this problem
still exist in vernon 10.x?

http://groups.google.com/group/reddot-cms-users/browse_thread/thread/e4020008a651b164/2123302abdb56583?lnk=gst&q=random+log+out#2123302abdb56583

http://groups.google.com/group/reddot-cms-users/browse_thread/thread/8ad583d60ad9d4df/1d232aa3df1c61d5?lnk=gst&q=random+log+out#1d232aa3df1c61d5

Thanks,
Brian

[Dmitry Terner]

In a word, yes.

[Jian Huang]

Which version of 10.1?

-Jian

On Aug 30, 4:50 pm, Dmitry Terner <dmi...@terner.ws> wrote:
> In a word, yes.

[RedDot in Toronto]

Any version of 10.x I'm just want to know if they've resolved this
problem. That way I can plan my next CMS upgrade against the version
that has a fix for this problem.

[RedDot in Toronto]

Or if anyone has any steps to mitigate this problems, that would be
good as well.

On Aug 30, 4:21 pm, RedDot in Toronto <brianl...@gmail.com> wrote:
> Hello,
>
> There's an issue most of us have experiences with CMS where it kicks
> all logged in users out while they are working. Does this problem
> still exist in vernon 10.x?
>

> http://groups.google.com/group/reddot-cms-users/browse_thread/thread/...
>
> http://groups.google.com/group/reddot-cms-users/browse_thread/thread/...
>
> Thanks,
> Brian

[Ibrahim Sawadogo]

Hi,

Yes we had this problem too in 10.1

After increasing the session time out to 70 min, the problem kinda stopped. I am not 100% sure if that fixed it but I don't get complains anymore.

Ibrahim

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[Christoph Straßer]

Hi!

Check your sessiontimeout and check the settings of your (iis)
application pool.

Had this problem some years ago. searched for the source of the
problem a long time. In our case the problem the application pool was
configured to recycle automatical. (as far as i remember we had set a
number of request´s after which the application pool get´s recycled.)
--> Our own problem, not a reddot/opentext-problem.
Since we fixed the application pool - settings this problem did not
occured any more.

Christoph

On 31 Aug., 08:18, Ibrahim Sawadogo <ichib...@googlemail.com> wrote:
> Hi,
>
> Yes we had this problem too in 10.1
>
> After increasing the session time out to 70 min, the problem kinda stopped.
> I am not 100% sure if that fixed it but I don't get complains anymore.
>
> Ibrahim

[RedDot in Toronto]

Thanks for the tips, I'll use the 70min session time out and see if it
help.

Christoph, did you stick with recycling after a number of requests? or
did you change it to recycle after a timed interval?

-Brian

On Aug 31, 2:25 pm, Christoph Straßer <christoph.strasse...@gmail.com>
wrote:

[Christoph Straßer]

We deactivatet automatical application pool recycling. Recycling the
application pool causes a logout of all users. (The sessions are lost.
Testet this a few moments ago with 10.1.2.287 and got the error
"Session expired. Restart your browser, please.")

It look´s like the old ASP-based components of the CMS have this
problem. (SmartEdit (=Previewhanderl.ashx) works fine after pool
recycle, SmartTree show´s the session expired error, clicking on a
RedDot within SmartEdit open´s a old ASP-Page with the session expired
error.)

Our system works fine without of pool recycles.

Christoph